Aloft Glendale at Westgate

The check in process was horrible. We waited for 2 hours after check in time for a room to be ready. We were there early and multiple people came in after and got a room before us. We were late to an event we came into town for. I will not be staying again.

I checked in and accidentally left my phone at the front desk. I had gone home to look for it there and realized it wasn’t there. I looked up the location on my Mac laptop and it showed it was there at the hotel. I had my mother, daughter and husband calling it, to see if anyone found it and no answer. I even sent the signal for Find My iPhone as lost with a message to call my husband’s number if found. While I was heading back to the hotel, my husband had my daughters asked the front desk for my phone but they were told no phone was found. When I got there after waiting in line for a while, I asked about lost and found. Which the new front desk rep asked me what my phone looked like and I told her it was an iPhone 15 Pro with a screen saver pic of my late father and my husband. She looked at it and handed it to me. I went back to the room to ask my kids why they didn’t ask for it, and they confirmed they had but were told no phone was found. I then go back to the front desk and the rep there said it must’ve been the other rep who advised them that because it wasn’t her. I had also noticed my phone was on silent. Which I didn’t have that setting before, so I knew it must’ve been done by one of the staff members there. Funny enough, one of my best friend’s also stayed there and had checked into the hotel while I was at home and said she heard my phone going off ringing while she was being checked in and had even suggested to the front desk rep to answer it but she refused.

I enjoy the stay very clean and everyone there are super friendly I recommend I’ll be back again soon