Comfort Suites Innsbrook - Short Pump
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1 night
1 room, 2 adults, 0 children
All properties in Henrico County
Comfort Suites Innsbrook - Short Pump
4051 Innslake Dr, Henrico County, Virginia 23060, United States
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Highlights
Pets welcome
Free parking
Lots to doAmenities
Public parkingFree
Fitness Room
24-Hour Front Desk
Wake-Up Call
Wi-Fi in Public AreasFree
Spanish
Room Service
Lobby Bar
All amenities
Property Description
When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.
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6.5/10
Good service, good clean room. Complimentary hot breakfast.
All 92 reviews
Surroundings
Airport: Richmond International Airport
(36.3 km)
Train: Amtrak - Richmond Staples RD.
(10.2 km)
Train: Ashland Train Station
(30.4 km)
Landmarks: Atlas 42
(400m)
Landmarks: Westerre Conference Center
(630m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
One-Bedroom King Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
TV
Check Availability
1
Efficiency King Suite
1 King bed and 1 Sofa bed
Has window
Non-smoking
Air conditioning
Refrigerator
Minibar
Microwave
Check Availability
7
Deluxe King Studio Suite With Sofa Bed-Non-Smoking
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
8
Studio Suite, 1 King Bed with Sofa Bed, Accessible, Non Smoking
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
5
King Studio Suite With Sofa Bed-Non-Smoking
1 King bed and 1 Sofa bed
Non-smoking
Air conditioning
Private bathroom
Refrigerator
TV
Check Availability
6
Studio Suite, Multiple Beds, Non Smoking
2 Double bed and 1 Sofa bed
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
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Guest Reviews
6.5/10
92 reviews
- Cleanliness6.5
- Amenities6.4
- Location6.5
- Service6.4
Average for similar properties in Henrico County
Review summary
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Convenient location: Multiple users noted the hotel’s proximity to surrounding attractions and ease of access to traffic.
Vince Cattano
October 20, 2023
Good service, good clean room. Complimentary hot breakfast.
Christina
April 12, 2025
We planned a quick over night stay on our trip down to Florida. Upon arrival the clientele appeared a little sketchy with lots of partiers…
We had planned for our kids to swim the following morning to burn some energy. Unfortunately the pool was under maintenance and the room was disgusting.
We had to share the king size bed because the pull out couch was covered in grime,
The headboard of the bed was covered in grime and hand prints. Stains on the floor and eye lash extensions in the shower.
The bathroom was in need of some repairs with broken cabinetry and a scribbled out Roku sticker.
There were only a couple of towels in the room and no extra linens even if we wanted to use the pull out bed.
We were so grossed out that we rushed to leave the following morning and didn’t want our kids to touch anything or put anything down on a soft surface…
We won’t be returning to a comfort inn anytime soon
Sue
April 23, 2025
This property is in terrible disrepair! Our room #201, at first glance looked ok, but when we closed the drapes they fell off the brackets and had HOLES in them! Pull out sofa had questionable looking sheets, NO PILLOWS OR BLANKET available. Towels were cheap and the tub had hole in it and looked disgusting. Toilet rocked, wallpaper peeling off above shower, slow drain in tub and floor looked dirty. Also no tp available. Staff seemed overwhelmed. Housekeeping questionable but maintenance terrible. We were very uncomfortable
Mike
April 22, 2025
Somewhat disappointed!
Room rate was satisfactory! The door was misaligned so you had to push or slam to close. The toilet leaked somewhat which meant you needed to put a mat down. The bathroom faucet wasn’t stable. The door handle to the closet came off. It needed someone to tighten the screw down. We had no toilet paper for one night. We were given tissues to use. I was told by front desk and housekeepers that there was no toilet paper to be had.
Emma
April 22, 2025
The bathroom was dirty, I found a used bandaid in the shower drain, mold in the shower covered by wallpaper. Limited breakfast choices.
CARMEN
April 21, 2025
Ice machine
All was good, the only thing I had to do was to get ice on the first floor,which my room was in the fifth floor, the one in the fifth floor was not working
Verified traveler
April 21, 2025
Do a little better
The stay was okay. Just didn’t like how my room had ants, mildew on the lamp shades and the toilet didn’t work so we had to use the lobby restroom.
Steven
April 21, 2025
NO TP
Hotel had no toilet paper. I mean the WHOLE hotel. This was confirmed by housekeeping staff as well as front desk. I had to use napkins and paper towels from my car. Entryway light in my room was blown. Toilet was wiggling I thought for sure it was going to fall over while I was pooping.
Services & Amenities
Most Popular Amenities
Public parking
Free
Fitness Room
24-Hour Front Desk
Wake-Up Call
Wi-Fi in Public Areas
Free
Fitness Room
More Amenities
Internet
Wi-Fi in Public Areas
Free
Indoor swimming pool
Parking
Public (not only for guests) is available On-site parking. Reservation not needed.
Public parking
Free
Front Desk Services
24-Hour Front Desk
Wake-Up Call
Languages Spoken
Spanish
Food & Drink
Room Service
Lobby Bar
Health & Wellness
Fitness Room
Public Areas
Water Purifier
Vending Machine
Cleaning Services
Clothes Dryer
Accessibility
Stair-Free Property Entrance
Assistive Listening Devices
Wheelchairs Available On-Site
Braille Signage
Pool Hoist Available
Handrails in Stairways
Safety & Security
First-Aid Kit
Property Policies
Check-in and Check-out Times
Check-in: After 15:00
Check-out: Before 11:00
Front desk hours: 24/7
If you plan to arrive after 04:00 in the morning on the day following your check-in date, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
StyleBuffet
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$100.00 (approx. NZD 169.47) is charged.
Pets
Pets are allowed on requestAdditional charge
Fee: US$20.00 (approx. NZD 33.90) per pet per day
Service Animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 21 years old
Paying at the Hotel
- Cash
Property Description
- Opened: 1999
- Number of Rooms: 125
When you stay at Comfort Suites Innsbrook - Short Pump in Glen Allen, you'll be in the business district, within a 15-minute drive of Short Pump Town Center and University of Richmond. This hotel is 12.2 mi (19.6 km) from Virginia Commonwealth University and 12.9 mi (20.7 km) from Broad Street.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities including an indoor pool and a fitness center. Additional features at this Victorian hotel include complimentary wireless internet access, a fireplace in the lobby, and complimentary use of a nearby fitness facility.
A complimentary buffet breakfast is served daily from 6 AM to 9 AM.
Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Glen Allen? This hotel has 1640 square feet (148 square meters) of space consisting of conference space and meeting rooms. Free self parking is available onsite.
Make yourself at home in one of the 125 guestrooms featuring microwaves and flat-screen televisions. Your pillowtop bed comes with premium bedding, and all rooms are furnished with double sofa beds. Cable programming and MP3 docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Frequently Asked Questions
What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?
The check-in time at Comfort Suites Innsbrook - Short Pump is 15:00 and the check-out time is 11:00.What are the check-in and check-out times at Comfort Suites Innsbrook - Short Pump?
Does Comfort Suites Innsbrook - Short Pump have a swimming pool?
Yes, Comfort Suites Innsbrook - Short Pump has a pool.Does Comfort Suites Innsbrook - Short Pump have a swimming pool?
Are pets allowed at Comfort Suites Innsbrook - Short Pump?
Yes, Comfort Suites Innsbrook - Short Pump is a pet-friendly hotel, but it is best to call ahead to confirm.Are pets allowed at Comfort Suites Innsbrook - Short Pump?
How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?
Prices at Comfort Suites Innsbrook - Short Pump are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.How much does it cost to stay at Comfort Suites Innsbrook - Short Pump?
Which airport is closest to Comfort Suites Innsbrook - Short Pump?
Richmond International Airport is the closest airport to Comfort Suites Innsbrook - Short Pump, and it is about 29 mins from hotel by car (36.3 km).Which airport is closest to Comfort Suites Innsbrook - Short Pump?
What is the cancellation policy for Comfort Suites Innsbrook - Short Pump?
The cancellation policy for Comfort Suites Innsbrook - Short Pump varies depending on the type of room and booking conditions.What is the cancellation policy for Comfort Suites Innsbrook - Short Pump?
About This Property
| Nearest Airport | Richmond International Airport |
|---|---|
| Distance to Airport | 36.28KM |
| Nearest Train Station | Amtrak - Richmond Staples RD. |
| Distance to Train Station | 10.16KM |
| Average Price From | NZD203 |
| Hotel Star Rating | 2 |