Beerwah Glasshouse Motel

Good points: Clean bedding, fairly comfortable bed, the veranda at the back was a fairly pleasant area to sit! The fridge worked! Bad points: Grubby & Sticky Broken edges to units in the room & bathroom the wash basin was nasty & the shower cubicle not much better, the toilet cistern was bulging, so partially open, making the room spell like a ‘dunny’!! Crockery & cutlery was dirty Alsorts of items under the beds, including newspapers, clothing & used crockery, plus lots of dust! The toaster was rusty, microwave was dirty, bedside tables sticky The provided armchair sink in the middle so no support! The swimming pool was very unhygienic, blocked filter & had dead cane toads in it… yuk I wouldn’t recommend this place to anyone, it was awful.!!!

My friend and I recently stayed for 3 nights, we had booked the two-bedroom apartment. As the motel was cheap, we were not expecting 5 star luxury, we were however expecting the place to be clean and tidy. Pro's - Location Bed's were comfortable Linen was clean and fresh Con's - Musty smell on entering the apartment Stained and dirty carpets in the bedroom's Filthy bathroom All taps leaked Blown lightbulbs Dirty kitchen and living area Broken chair Doors stuck and were hard to open and close No-one in reception upon arrival, had to call and were told which unit was ours and the door was open. Laundry was absolutely filthy, and the taps dripped, water was dripping on the dryer. We did not approach or speak to the owners/managers as no one was in reception. And what could they have done to rectify the situation? The reason I am adding this comment is because of the owner's passive aggressive comments to negative feedback. Why did you stay then, why didn't you leave? Trust me if everything else wasn't booked out, we would have.

The hosts won't tell the truth. The motel is dirty and univiting. We booked our unit 10 months ago via email for a wedding for 2 nights. I confirmed in writing 2 months ago. Again confirmed via text 4 days before our stay. Sonja rang at 2pm the day of check-in and told us that they had a plumbing problem in the room and couldn't get a plumber. She then said the owner refused to allow them to ring the emergency plumber. We made other arrangements for the Friday night (at a large cost to ourselves as everything was booked out). When we arrived on the Saturday, Tony & Sonja proceeded to give us the run around with multiple reasons why we couldn't stay in the room or even view the room. When I pushed about seeing the room, they finally admitted that they had triple booked the room. They were rude and unhelpful. We were left with no options for any accommodations for that night. We asked to speak to the owner - they assured us that they would give our phone number to the owner. (I since emailed and asked again for this to happen). 5 days later we are still waiting. Whilst onsite we viewed a friend's room and it was dirty and smelly. I would not recommend this hotel to anyone.

Checked in and checked out 5 mins later. Booked a pet friendly room and it was disgusting. The smell was over powering. The carpet was stained, the bathroom was dirty and had holes in the walls patched up with plaster. Do better people, the man at reception was nice but just didn’t get it, his reply was “that’s why it’s a pet friendly room” when I told him the room stunk and it was filthy. He did refund my $260 for 2 nights. But get this they charge $15 extra for a pet friendly room. It’s old and dirty, I’m okay with old but dirty and smelly is not for me or my dog.

The beds were comfortable and the location was good for us as it was near Australia Zoo. The receptionist was very friendly when we checked in. We stayed for one night and that was enough. The shower had a bar of soap left from the previous guest with a hair on it. The rooms were clean except for the carpet, which was so dirty that before we got into bed we had to wash our feet with a flannel, as they were black from walking on the carpet.