Premier Inn Glasgow CC Buchanan Galleries

Amazing. Beds are so comfy. Excellent service. Definitely coming back to Premier Inn.

Room is clean with good shower. Location is very near Buchanan station which is very convenient to travel outside Glasgow.Breakfast is ok, no variation for the whole week during our stay.

Had a lovely stay here the night before a coach trip with my 6 year old daughter. We used the self check in service in the main reception area and headed straight to our rooms. We had a triple room. Lovely comfy double and single bed, lots of usb and plug sockets, ensuite room with shower and bath. Excellent water pressure, with supplied shampoo, conditioner, body wash, etc. Kettle in the room with tea,coffee, etc, flat screen TV with exposed HDMI port to watch your own items from a laptop. Only let down for me was the TV. Last Premier inn I stayed at allowed me to log into my own Netflix, etc, via streaming. This TV I felt was clunky and outdated. Clearly, the remote needed new batteries as it had a terrible delay from pressing the button to actually doing anything. It was also impossible to get a TV guide to display. It only showed the channels, not what was playing now and next, like most freeview TVs, so we stuck to our tablets / phones. Great wifi signal, nice enough view (11th floor), quiet rooms, warm and comfortable, everything you'd expect from a premier inn. Breakfast had a great selection of hot foods, cereals, and continental selection with both hot and cold drinks. A lovely stay, highly recommended, and wouldn't hesitate to stay again

For service this is the worst Premier Inn we have ever used. On arrival the girl at reception did not make eye contact and pointed vaguely towards machines for us to check in. We tried to check-in and it came up with error messages several times. We reported this to the person on reception who pointed towards a colleague who did help us out, even then there was an error message with the check-in. When we got to our room, neither of the key cards worked and my husband had to go back to reception and get new cards. This was an extremely frustrating late evening experience. The bedroom was of a very high standard and the best shower we've ever used in a Premier Inn. We had a warm and comfortable night’s sleep. Next morning at breakfast the first thing we noticed was the sticky floor of the bar restaurant, which clearly had not been cleaned since the night before. Breakfast itself was okay. But why, oh why is there no decaffeinated coffee available from the coffee machines so that a person who can’t drink caffeine is forced to rely on sachets of cheap, bitter decaf coffee. Once again service was mixed. On arrival at breakfast we were seen by a member of staff who, instead of showing us to a table, continued with her job of putting away glasses and then excused herself without showing us to a table. Then we were looked after an exceptional member of staff called Linda who showed us to our table and was most obliging and apologetic that there was no decaf coffee. In 2025 it is disappointing that the policy of Premier Inn is to continue out-dated dietary advice, applicable at the end of the last century and so the yoghurts are low-fat and no full milk is available for drinks. We frequently visit Glasgow but will not use this Premier Inn again.

Very disappointed. Short staffed. Paid £15 for early booking in. Should have been 11 o'clock. They did not have a room until 1 o'clock. Breakfast was warm. But i must say The staff were very nice and helpful. We have stayed in Premier Inn in other cities and they were brilliant.