Leonardo Inn Glasgow West End

Consistently praised for spacious, comfortable rooms with cozy beds. Varied, plentiful, and nutritious breakfast with gentlemanly service. Friendly, helpful staff and high cleanliness levels.

I have to say that all the staff I met were fantastic. The people at reception and in the restaurant were excellent. The cleaning staff also showed perfect honesty by handing in things that I had left behind in the room. However, the fabric of the building is tired. The shower (over the bath) was not consistent, the channel changer was faulty. The bar/restaurant area had no vibrance. Also cash was not accepted. Very reasonable price

The room was freezing and dirty. Staff attitude shocking. By cold I mean that It was 12 degrees, with no working heating. The window did not shut properly.. The handle and its mechanism were broken; judging by the amount of dirt and grime accumulated on it that had been the case for quite some time. As a result, there was a gap of about an inch along the top of the window - wide enough for the top curtain to move in the wind during the stormy night. Also wide enough for me to smell every cigarette that staff had out the back, and everything that was cooked in the kitchen. Outside temperatures were below 10 Celsius, so my room was not much warmer. No air conditioning in the room. The radiator was not working - presumably because central heating was turned off during a (very cold) first week of summer. No extra duvets. Reception not answering the phone. I lay in bed shivering. By dirty I mean that the room was not cleaned. Housekeeping just didn’t bother providing the service that I was paying for. So after a long day out I came back to an unmade bed, and the dirty mugs from the night before, tea / coffee / milk not having been replenished. So warming up with a hot beverage was not an option, even as I lay in bed shivering. Ordinarily, in a hotel at this price one would expect to at least be able to take a hot shower to warm up. Unfortunately, the tap on the bath was equally broken in what again looked like a longstanding issue. So only cold showers were available. I did not want to be in that room. I did not want to be in that hotel. I ended up there due to Leonardo’s exceptionally poor customer service. There are two Leonardo hotels in Glasgow. I was travelling with a group of several people, all intending to stay in the same hotel. Through a booking error, we had ended up in different hotels of the same chain. A couple of days before arriving, I requested a transfer from one to the other - both hotels belonging to the same group. Back came the cheerful response that the booking was not cancellable. Of course I did not want to cancel, I wanted to be in the same place as my friends. Leonardo’s suggestion was that I pay for a second room in another Leonardo Hotel in the same city if I wanted to do so, because they already had my money and saw no need to be accommodating in any way now I had paid. In that spirit they put me in a freezing cold room and then didn’t clean. Because, hey, they already had my money, what was I going to do about it now. I am definitely never staying at a Leonardo again.