Guest User
June 1, 2023
Hello, everything okay? I have been trying to resolve an improper charge made to me by this Hotel for about a week, which was debited twice on my debit card, where I already sent a test email to the Hotel and ********* **, and support has been asking me unfounded questions, what my card number would be on my bank statement. Firstly, banks in England only test the account number and sort code number on the bank statement. There is no way you can demand from the bank something that it does not do, which is its hierarchy of service provision, which would be to demonstrate the account number and bank code to the bank's customer and report as a statement what was charged from the account. . The service I received from Mr. Gerald was reluctantly at his service, forcing me to hang up and give up my complaint! I would like someone higher up to take my case seriously, call or email me, and take a serious look at the things they have been asking clients for, like the card number on the statement where the bank has been working. that way for more than years. The statement already shows the account number, sort code, and improper charge. In my humble opinion, there was a lack of someone with experience to analyze my case. Again my card was charged twice, the amount of £43.73 converted to €50 in local currency. follow the details of my stay. Bed in Girona Confirmation number 2311.271.054 PIN code 5414 Reservation details 2 nights, 1 bed in a dormitory reserved for 1 adult Check-in Tuesday, May 9, 2023 (16:00 - 00:00) Check it out on Thursday 11 May 2023 (04:00 - 11:00) Google Calendar Outlook/iCal Arrival time 냸 Make an appointment with your host 1 bed in dorm £40 10% VAT £3 Price (for 1 person) around £43 €50. I ask for help from managers who can assist me and give me the support I need. Because I have already proven by all means that the charge was improper, and they still returned the money to my bank. Other than that the place is beautiful but this hotel in Girona ruined my vacation and they even took my money 2 times for just one stay. The customer service is some of the worst I have ever experienced. And they don't answer email or phone.
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