Premier Inn Chatham/Gillingham (Vic Pier)

Good location

Customer service & Chef Les and restaurant staff were Pleasant and Professional. Had a great time and great food for the family.

I was really impressed by the constant customer care that was provided by an individual employee named Sarah. All though she wasn't completely alone she was very busy all day and I never seen someone manage to stay calm and not let the constant stress of all the things she was trying to get done break her down especially with the weather being so hot making it difficult to be productive for the rest of us that weren't working and having to put others needs before there own. Honestly, it would be nice to see that Sarah and the rest of the team are shown how they are appreciated for the work they do.

Nice hotel in nice location. Plenty of parking. However got charge for breakfast but in the morning no cooked breakfast available due to no cook. Got told at the time we would be fully refunded but we still got charged the full amount for breakfast.

Cleanliness of room and bathroom not great. Hallway stunk of ****. Door access system was down, so room cards were not working and no new ones could be made. Had to keep going to reception. (This has happened on our last 3 stays here?). Only one lift working, issues with other lift which is not working correctly and will more than likely breakdown soon. No hot breakfast on Sunday as expected as chef had called in sick. All in all a terrible stay this time round. Doubtful we will return again.

Excellent service during our stay at the hotel. We recently stayed at this Premier Inn, located just a short drive from the centre of Rochester. The hotel enjoys a convenient location, close to a range of local amenities. For families travelling with young children, there is a small play area situated approximately two minutes’ walk from the property, which is a thoughtful addition. An Asda supermarket nearby also proved useful for any day-to-day needs. As with previous stays at Premier Inn's up and down the country, we were impressed by the consistently high standard of accessibility. The facilities for wheelchair users are thoughtfully designed. The staff were helpful and professional. Thank you to Callum and Sarah -they were both exceptionally helpful. Breakfast offered very good value for money, . Although we chose to dine out in the evenings with family during this visit, on previous occasions we found the evening meals to be of a similarly standard and reasonably priced. We'd be happy to stay there again in future.