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Top rated hotels in Gillette

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Best Western Tower West Lodge
3.7/576 Reviews
Mom and I were on a fun road trip that was somewhat derailed by car trouble. When we arrived at this location we had been driving 10-11 hours in an effort to try and recover the time we had lost. Grateful to find a best western as we have always found them to be consistently wonderful. Upon checking in we found my mothers ac unit to be inoperable and smelled as if it was on fire. The heat was unbearable. My room also seemed to have an inoperable unit as well. When Mom called to let them know the front desk agent said she would need to wait for the repair man to arrive. My mother is elderly and disabled. The condition of the room was not suitable for her to remain in it. We went to the front desk and explained we would be leaving. It just simply wasn't possible to continue to have my mother in the heat. The front desk agent let us know that any refund would have to be discussed with Nicole the General Manager. I called Nicole a day or two later to discuss the situation. She immediately started raising her voice. I was given no opportunity to even speak a single word. When I asked her if she was even going to give me an opportunity to speak she hung up on me. Mind blown. I see where the terrible customer service comes from. The fish stinks at the head. We are currently in direct contact with corporate. This is not a good representation of what I have always found to be a great place to stay. The only reply can seem to respond with is that wrong are liars so be prepared to read that only in her response.

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Local Travel Info

Highest PriceNZD 1,903
Lowest PriceNZD 121
Number of Reviews517
Number of Hotels8
Average Price (Weekdays)NZD 272
Average Price (Weekends)NZD 279