Guest User
July 23, 2022
I made a reservation for this place with Agoda, payed in advanced with my credit card, got the receipt and the booking conservation and when I got there they refused to let me in or give my money back. Instead, they suggested that I stayed at their friends' place and pay them again. I'm only in Gilli Trawangan for 3 days and spent the whole first day arguing with them over the issue and looking for somewhere else to stay. Moreover, the phone number or email address on the booking website are not even correct and so there is no way to ask them for responsibility through your booking site or the police, as there is no police on the island. Do not even think of booking a room at this place unless you like burning up your money. Also do not trust the prices that you see online as a couple of French girls who were there at the same time as me had another reservation and the man there said the price wasn't correct and so he had to charge them double.