Tru by Hilton Gilbert Phoenix
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1 room, 2 adults, 0 children
All properties in Gilbert
Tru by Hilton Gilbert Phoenix
1950 S Santan Village Pkwy, Gilbert, Arizona 85295, United States
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We Price Match
Highlights
Pets welcome
Free parking
Ideal location
Delicious breakfast
Lots to doAmenities
Private parkingFree
Fitness Room
24-Hour Front Desk
Luggage Storage
Wi-Fi in Public AreasFree
Billiards Room
Smoking Area
Business Center
All amenities
Property Description
Find the perfect blend of comfort and convenience at Tru by Hilton Gilbert, adjacent to San Tan Mall Dining and Retail district, only a stone's throw from Phoenix-Mesa Gateway Airport. With quick access to Loop 202 you can easily explore the family-friendly vibe and emerging nightlife of Downtown Gilbert and the greater Phoenix Area. Our efficient rooms include free WiFi, a large bathroom and large TVs with a premium channel lineup.
Try our ‘Build Your Own’ breakfast bar with 30 sweet and savory toppings for cereal, bagels, oatmeal and more. Healthy, indulgent – your pick, all yum. You’ll find drinks, gourmet snacks and single-serve beer and wine at our 24/7 market.
Our lobby is zoned for work and play. Veg with a book, grab a board game or shoot some pool. Tea, coffee and hot chocolate are always fresh and free.
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8.8/10
Cleanliness8.8
Amenities8.8
Location8.8
Service8.8
All 102 reviews
Surroundings
Airport: Mesa Gateway Airport
(16.4 km)
Airport: Falcon Field Airport
(17.0 km)
Train: 16th St & South Mountain Ave
(42.5 km)
Train: Union Station
(50.1 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
King Room
1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
4
Room with Two Queen Beds-Hearing Accessible
2 Queen bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
4
King Room With Mobility Accessible Bathtub
1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
3
King Room-Hearing Accessible
1 King bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
5
King Room-Hearing Accessible with Bathtub
1 King bed
Has window
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
5
Guest Room With 2 Queen Beds, Mobility Accessible With Roll-in Shower
2 Queen bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
4
2 Queen Beds Room
2 Queen bed
Has window
Non-smoking
Air conditioning
Refrigerator
TV
Towels
Check Availability
Hide Room Types
Guest Reviews
8.8/10
Very Good
102 reviews
- Cleanliness8.8
- Amenities8.8
- Location8.8
- Service8.8
Average for similar properties in Gilbert
Review summary
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Environment Location: Many reviews mention the location is perfect, around multiple eateries and shopping places. Also, it's a great spot for families with colorful design and lots of games for kids.
Guest User
March 17, 2025
Great stay. Clean rooms and great service. Rooms are a little on the smaller side.
Guest User
June 23, 2024
Front staff is not the most courteous they need to work on it. The general manager is a great manager though. If you need help please contact him.
Randall
August 9, 2025
The staff was great. Professional, courteous and very helpful. It was a good location and the rooms were clean. I was a little surprised by the bit smaller size of the rooms and no coffee maker in the room. Also not a fan of soaps and lotions in the bathrooms. The were in large tubes that you squeezed and the fragrance wasn't that pleasant. Something that was un-Hilton like. Otherwise a good stay.
Lauren
August 3, 2025
Awesome breakfast options for a family with picky kids. Pool was refreshing and well kept. Fitness center was nice, clean and quiet. Lobby had pool table, table size connect four, Jenga and many other games to play. Location was close to many food options for lunch and dinner, as well as entertainment options, but indoor and outdoor.
Felicia
August 1, 2025
The property was pretty accommodating for active people and people with pets. We stayed with a travel ball team and they had a good time.
The shower could use some kind of sticky pads or something though. I did slip a couple times.
Steve
July 27, 2025
We tried to sleep in room 142 but were eaten alive by bedbugs which we saw in the bed My husband was covered in red welts We had to leave at 3am The office staff said “That can happen” I do not recommend this to anyone It is a parasitic blood pathogen and dangerous to health & well being unacceptable conditions
Richard
July 22, 2025
The game room was great!
Need a new mattress in room 413. The current one was lumpy.
Room door sticking. Took a lot of strength to open and close properly.
Otherwise everything else was great.
Robert
July 18, 2025
Great room, bad bed.
With the exception of the bed, everything was great. Clean, well stocked, nice temp in the room, quiet and dark. As for the bed, I would have been more comfortable sleeping on the bare floor. At some point, you need to go back to softer beds. Hard beds last longer, yes, but softer beds improve circulation and make customers happier.
Services & Amenities
Most popular business facilities
Private parking
Free
Fitness Room
24-Hour Front Desk
Luggage Storage
Wi-Fi in Public Areas
Free
Billiards Room
Smoking Area
Business Center
Fitness Room
Billiards Room
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Heated pool
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Business services
Business Center
Front desk services
24-Hour Front Desk
Express Check-In and Check-Out
Luggage Storage
Languages spoken
English
Food & drink
Lobby Bar
Snack Bar
Kiosk/ Convenience Store
Public areas
No Smoking in Public Areas
Smoking Area
Elevator
Health & wellness
Billiards Room
Fitness Room
Facilities for children
Children's Desktop Game/ Jigsaw Puzzle
Children's Meals Available
Accessibility
Braille Signage
Handrails in Stairways
Accessible Rooms Available
Pool Ramp Available
Wheelchairs Available On-Site
Safety & security
First-Aid Kit
Security Alarm
Smoke Detector
Fire Extinguisher
Security Personnel
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, cots and extra beds cannot be added.
Breakfast
StyleBuffet
Opening hours [Mon - Fri] 06:00-09:00 Open
[Sat - Sun] 07:00-10:00 Open
| Age | Fee |
|---|---|
Adult | Free |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of US$25.00 (approx. NZD 44.53) is charged.
Deposit Payment MethodsThis property accepts credit cards
Deposit RefundThe deposit will be returned to the original account of payment on the day of check-out.
Pets
Pets are allowed on requestAdditional charge
Types of pets allowed: dogs, cats
Fee: US$50.00 (approx. NZD 89.05) per room per stay
Service animals
Service animals are allowed on request
Age Requirements
The main guest checking in must be at least 21 years old
Paying at the hotel
- Cash
Property Description
- Opened: 2019
- Number of Rooms: 97
Phone:+1-6025679800
Email:PHXRU_TRU@HILTON.COM
Find the perfect blend of comfort and convenience at Tru by Hilton Gilbert, adjacent to San Tan Mall Dining and Retail district, only a stone's throw from Phoenix-Mesa Gateway Airport. With quick access to Loop 202 you can easily explore the family-friendly vibe and emerging nightlife of Downtown Gilbert and the greater Phoenix Area. Our efficient rooms include free WiFi, a large bathroom and large TVs with a premium channel lineup.
Try our ‘Build Your Own’ breakfast bar with 30 sweet and savory toppings for cereal, bagels, oatmeal and more. Healthy, indulgent – your pick, all yum. You’ll find drinks, gourmet snacks and single-serve beer and wine at our 24/7 market.
Our lobby is zoned for work and play. Veg with a book, grab a board game or shoot some pool. Tea, coffee and hot chocolate are always fresh and free.
Frequently Asked Questions
What are the check-in and check-out times at Tru by Hilton Gilbert Phoenix?
Check-in at Tru by Hilton Gilbert Phoenix is from 15:00 and check-out is by 12:00.What are the check-in and check-out times at Tru by Hilton Gilbert Phoenix?
Does Tru by Hilton Gilbert Phoenix have a swimming pool?
Yes, Tru by Hilton Gilbert Phoenix has a pool.Does Tru by Hilton Gilbert Phoenix have a swimming pool?
Are pets allowed at Tru by Hilton Gilbert Phoenix?
Yes, pets are welcome at Tru by Hilton Gilbert Phoenix, but it is best to call ahead to confirm.Are pets allowed at Tru by Hilton Gilbert Phoenix?
How much does it cost to stay at Tru by Hilton Gilbert Phoenix?
Prices at Tru by Hilton Gilbert Phoenix may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Tru by Hilton Gilbert Phoenix?
Which airport is closest to Tru by Hilton Gilbert Phoenix?
The nearest airport is Mesa Gateway Airport, just about 19 mins from hotel by car (16.4 km) away.Which airport is closest to Tru by Hilton Gilbert Phoenix?
What is the cancellation policy for Tru by Hilton Gilbert Phoenix?
The cancellation policy for Tru by Hilton Gilbert Phoenix depends on the room type and booking terms.What is the cancellation policy for Tru by Hilton Gilbert Phoenix?
About This Property
| Nearest Airport | Mesa Gateway Airport |
|---|---|
| Distance to Airport | 16.37KM |
| Nearest Train Station | 16th St & South Mountain Ave |
| Distance to Train Station | 42.46KM |
| Average Price From | NZD344 |
| Hotel Star Rating | 2 |