Hotels Near Van Hecke Chocolaterie in Ghent

My recent four-day stay at the hotel in Gent, Belgium, housed in a charming 19th-century former monastery, was unfortunately marred by several significant issues. Upon arrival, the historic charm of the building was evident and quite captivating. However, the allure quickly dissipated as the stay progressed. Firstly, a standard room lacked en-suite toilets and shower compartments. While this detail is mentioned on the booking site, it is buried in the fine print, a detail easily missed by prospective guests. This is not an amenity gap one would expect from an establishment that charges €135 per night for a standard single-occupation room. Moreover, the hotel failed to provide hot water for two consecutive nights, despite repeated complaints. This fundamental necessity is non-negotiable for any guest, and the hotel’s inability to address the issue promptly was highly disappointing. The lighting situation in several rooms was another major letdown. There were no main lights, leaving rooms dimly lit. When reported, the receptionist unhelpfully and incorrectly stated that the lamps were merely for decoration. This lack of adequate lighting significantly impacted the comfort and usability of the rooms. Adding to the discomfort were the creaking floorboards in the corridors, which disturbed even not-so-light sleepers at midnight. The noise level was unacceptable and further disrupted what was supposed to be a restful stay. While the hotel's historic setting is undeniably beautiful, the experience was marred by these significant issues. For an established hotel, the expectations are high, and basic amenities like hot water, proper lighting, and sound insulation should be a given. Overall, my stay was disappointing, and these issues reflect poorly on the hotel's standards. Future guests should be aware of these potential inconveniences, especially given that some are not adequately disclosed upfront.

The room was fine. We needed extra bedding and 2 nice staff came immediately and made the extra bed for us. However! We arrived with a reservation confirmation of 2 adults 1 child. Their confirmation had 2 people therefore the room they had was too small. They did have another room for 3 they said we could have but it would be 30 euros extra. At the time we simply agreed and paid as there was a big queue behind us and the amount was small. Buttons seemed like a con to extract more money from us, it wasn't our mistake as we had confirmation for 3 people at the designated price. It's a shame as I really liked Ghent and will certainly return but there are other hotels to choose from.

Mooi hotel, in het centrum op de rand maar toch gemakkelijk te bereiken, parking vrijdagmarkt op boogscheut. Heel ruime kamer, groot bed, mini bar, koffie faciliteit, badkamer met bad en douche, mooi uitzicht op het water. Vriendelijk personeel bij het onthaal, bij het ontbijt iets minder. Toffe ontbijtruimte op het 3e verdiep met zicht over Gent en het water. Ontbijtbuffet goed maar niet luxueus. Dit hotel is zeker een aanrader!

From the beginning of the cancellation of the reservation to the actual check-in, the communication of the agent was very poor, the experience was average, and it was not as good as it was said. Booked the supreme room, the room type bed was still facing the door, too lazy to change. The so-called window, behind the bed, almost can't feel the window. The so-called good should be said that the design, restaurant and supporting facilities of the hotel are quite complete.

Location quite far from the center , it’s about 25 mins to center by walk , it’s quiet area and no much restaurant or shops near by , we need to walk to center for some meals, room is clean and all staff are nice.

Apartment we booked reminded me of my staying in Japan… Everything has a place and everything in its place. What’s required for 4 persons to sleep and bath are just machined to fit in and anything extra is available on payment… all are neat and clean. But, what stands out in this hotel is the hospitality of the staff… Almost all Staff are trained and tuned to address the customers in a professional way. Here I found a little extra. Attitude, service with smile. Never get irritated even for the silly queries or so. To name a few, Tessa, Innike, Xxxx, Yyyy were all so responsive and supportive to ensure you’re comfortable. So are the kitchen staff- Thai Lady, Philippines Chef and everyone. They not only serve but ensure that those who are still around at closing time, pick up their wants and Shut down. At the bar counter, forget the name, I asked for coffee and she came middle of her lunch and gave Any place or organization gets its name and pride by the staff on the ground and here they are. Keep it up Team. Some areas that could be improved upon. 1. Trash can be kept outside the rooms and house keeping staff can pick it up instead of guests bringing it down as If they litter all the way, it’d be a big mess. 2. For coffee/ tea making, since no house keeping comes around, there has to be a system where guests can pick up Tea, Coffee, Sugar and milk as required with a sense of ownership 3. Breakfast menu and dinner menu could be subtly changed to set the surprise expectations. 4. In the apartment, instructions to operate the Induction stove could help guests to be self starters. 5. Travel help- There could be stickers or posters showing your current location, how to get to important attractions / Places, Bus / train timings etc., Thank you team. Look forward to coming back.

Very tired rooms and way overpriced. We booked a dinner, bed and breakfast rate well in advance. When we got there we were informed that because dinner was not available at weekends ( not mentioned at all when we booked ) they would have to cancel our reservation and offer us the walk in rate for bed and breakfast, which wasn't much less that we had paid to include dinner. They suggested we eat at a very expensive hotel which was nearest to them. The receptionist shrugged and said take it or leave it. We took it because it was late and dark and we didn't fancy driving around looking for somewhere else. One of the bedside lights was broken, the previous heater had come off the wall and they had hot wired a normal one into the wall socket. Every now and then it gave out green sparks! There were no plugs in either the bath or the wash hand basin and one of the sheets had a big rip in it. Breakfast was pretty nondescript and the room had a large sign saying if you took any items out of the room they considered it theft. We have stayed in other Campaniles in the past which were fine but never again.

Very good, will come next time, the environment is good, the facilities are full, let colleagues help to book in advance, thank the colleague, let us start without worry, foreign hotels are very different from us, not many people, Very casual, that is, the work is busy, or else I want to live for a few more days. Thank you for your customer service.