Popular Ghent 4-star Hotels

Beautiful hotel with perfect view of a cathedral from our twin room. Hotel is in a historic building with lovely architectural features by the canal and the room we were in was a cleverly designed ”duplex” with the bathroom and sinks on the upper floor (ie loft) which made full use of the almost double volume ceiling in the smallish twin room we were in. The only drawback was that the steps were narrow and steep and would pose a problem if one had mobility issues. The toilet was located by the door next to the entrance but there was no sink for handwashing. Alcohol gel in a pump bottle was provided. There is a café, lifestyle / clothes shop and supermarket in the same building. Very convenient and the hotel's location was walkable to all the sights in Ghent central. The front desk staff were very polite and gracious and allowed us to store our luggage when we arrived before 11am, since check-in was strictly at 4pm. We were happy to find that our suitcases had been already delivered to our room when we returned to the hotel at 4pm. There are 2 bars in the hotel - one which is open to the public which was buzzing in the evenings and a guest-only ”Honesty Bar” (1st photo) in which hotel guests could purportedly help themselves to liquor and pen down what they had imbibed - but I never saw anyone in it ! This could be due to a lack of ice or mixers. Or glasses. 🍸

The location is really great for a city trip and the rooms are spacious with nice views. However, it seems like they weren’t maintained or restored for years. Furniture and carpets look old, dirty (stained) and frankly disgusting. From what we understand the rooms in the executive area are in better shape but we were on the third floor and everything looked dirty and old. During breakfast we noted that most dishes weren’t properly cleaned and still had stains from other meals. The buffet had nice pastries but everything else wasn’t enjoyable (juices and eggs were not fresh etc.). Considering that breakfast wasn’t included in the room and quite costly we were very disappointed by the low quality of the food. The hotel seems to be focusing on business travelers where companies pay in advance for big groups, so the small bar was very crowded before dinner time. On the positive side, the hotel seemed quiet for being so central and there wasn’t much noise from other rooms either.

The location is fantastic, right on the water and you can walk out the door to explore Ghent. The hotel itself is fine, not the most modern/ nicest Marriott I have ever stayed at and certainly not the worst. Parts definitely seem dated. There is a parking garage under the hotel- and you can park there for a nightly fee. The service was not good. When I checked in there was absolutely no recognition of my Ambassador Elite status and no benefits of that status were explained to me. I asked about a suite upgrade, and the girl that was checking me in was fine but another girl (long straight dark brown hair) yelled over from the other side of the counter in a very rude way saying she took care of it already (cutting off the other associate). Our room was not a suite- so she didn't take care of it. Then I asked about a late check out and she yelled over again saying she put it in the system. When I asked if our keys would continue to work she looked at me like I was an ***** and said she took care of it. Which she didn't- we had to get our cards re-keyed the next morning, and they had no note in the system that we previously asked for a late checkout. It felt completely unprofessional- if the other associate wanted to answer my questions or manage my check in process, she could have easily done it by walking over and having a professional and pleasant conversation with me not by yelling over and cutting off the person who was helping me. It felt like she was annoyed that I was asking about the perks that come with the my Marriott status, not welcoming of a new guest to the hotel. Neither the girl who claimed to have taken care of everything, or the girl checking us in explained anything about perks, and I felt so frustrated (about the rude interaction) when they handed me my keys that I didn't even ask. I walked up to the desk after and explained the situation to a male associate standing there who could not have been more kind, apologetic and welcoming. There is no lounge, so he gave us two drink coupons, and said a buffet breakfast at the restaurant was included instead. They also mentioned that the mini fridge was included, but it only had like 3 small bottles total in it (one water, one soda and one beer) so it was not a very big perk. Overall, Ghent was beautiful and the hotel is in a great location. I would stay here again with a very low bar set for service from the front desk.

The room is very large, the balcony room is set, and the only one is on the road. Room number 141, everyone avoids lightning. Because the car sounds at night. I also encountered construction in the morning and couldn't sleep well. Reaction with Trip was also solved. There is always a fox smell when the room opens, and the window needs to be opened for ventilation. It takes3-5 minutes to walk from the old street in the main district. The hotel environment is great.

The positives to start with: modern and new hotel. Rooms are large and include a kitchen with oven and everything needed to eat. Now the negatives: as pointed out in many other reviews, the managers in duty turn out to be quite rude in the way they are addressing customers feedback and requests. I had an example of that tonight when I learned that the housekeeping in the room is not done on a daily basis unless you are asking for it. She argued with me that everyone knows that Marriott practice and knows that, as a client, you have to ask for it. How would you know as this is not written anywhere and not communicated when you check in ?... So be aware of that if you intend to stay at this hotel.You would expect that a chain like Marriott would treat their clients with professionalism and with transparency with regards to the description of the services included in the price. This is not the case visibly. Also, as mentioned often by other clients, the hotel is charging 19€ daily for the outdoor parking while the hotel is situated in an industrial zone far from downtown…first time I see that for a mid-range hotel located outside the city center. All in all, when you add up all of this, there is much better value elsewhere. I had nice experience at the Van der Valk hotels in Germany, I would recommend you pick up the one in this area and stay away from the Residence Inn.

The hotel as a whole is pretty good. It is far from the city center, and there is nothing to go shopping around. In front of the city is IKEA, on the left is a light rail station, and there are bus stops nearby. You can buy a card at the front desk of the hotel, and sell it at the same price as outside. travel is also more convenient.

Mooi hotel, in het centrum op de rand maar toch gemakkelijk te bereiken, parking vrijdagmarkt op boogscheut. Heel ruime kamer, groot bed, mini bar, koffie faciliteit, badkamer met bad en douche, mooi uitzicht op het water. Vriendelijk personeel bij het onthaal, bij het ontbijt iets minder. Toffe ontbijtruimte op het 3e verdiep met zicht over Gent en het water. Ontbijtbuffet goed maar niet luxueus. Dit hotel is zeker een aanrader!

This was our 4th hotel on our 16 days trip thru Holland/Belgium in August 2024. Location: excellent - a few min easy walk to the Gravensteen Castle, St. Michael's Bridge, St Bavo's Cathedral, Patershol, and other wonderful attractions. We stayed in Luxury double room with view - pretty big room, which had a big terrace (balcony) overlooking the canal, floor to ceiling windows, great working air-conditioner (it was very warm when we were there in August). The only problem we had with the room is that there was absolutely no electrical outlets on the nightstands. For us, it was a big issue. Both my husband and I have a few gadgets (including, of course, cell phones) that we are accustomed to charging overnight right next to us, on the nightstands, which we could not do here. Breakfast was OK for us, not bad, but definitely not the best variety and quality on our trip. Al in all, good stay and would recommend for the very convenient location and a nice view from the room.

2 times in this hotel . All is just perfect ! And what we always see is the rest and silence , even a full breakfast room is still quiet ! Very nice that rest in this beautiful hotel .

It's one of the best hotels I've been to! It was my second time in Yalo and it's always a pleasure. If you go to Ghent this is the place to stay! The design is amazing and the staff is very helpful. The bedrooms are very different and with all the amenities you need to have an amazing stay, but better than that, they've turntables with Bluetooth so you can play your music. The rooftop is incredible ! Not to mention the bed... it seems like you're sleeping in a cloud!