Chalet-Hôtel la Mainaz Restaurant & Resort

What was planned as an incredible holiday combined with the CDI dressage at Jiva Hills in Crozet has become a real nightmare. Arriving, room all ok. Food is also ok. Personally, we even prefer the atmosphere from the normal restaurant over the atmosphere from the star restaurant. But that's a personal matter. The biggest disappointment was in the reception and the management. We booked end of July a junior suite with a small dog and paid. Later we received the confirmation mail with the conditions of the hotel. As normal you do not look at this. During our stay from Friday to Monday, we received on Saturday the message that my grandfather died and we had to return urgently to Belgium. Based on this we ended our competition at Crozet and went on Saturday evening to inform them. No issue. all ok and very understanding. On Sunday they booked us out and informed us we had to pay also the night and that we would not stay according to the conditions. Even a call to the reception with the director did not change this. We have been staying in the hotel, using the bar, have been eating in both restaurants and the hotel was in August absolutely not full but we had to pay 270 euros to return to our grandfather!!!!!! Even my proposal to not pay back but give us the next year a night voucher (as we return every year to the competition) was not accepted ! Also on the mails we send later to the management no reaction at all ! Never seen before ! Now I understand why we received after payment and booking 2 mails with the conditions. If you can not do differently: PLEASE DO NOT ACCEPT THE CONDITIONS OR UNDER THE SPECIAL REMARK THAT FORCE MAJEUR IS GIVING YOU the possibility to cancel. So really one of the biggest disappointments in my professional life

You are welcomed at the reception desk and served at the restaurant by a staff of young students (aged 20, max 25) who have no experience of service and are left totally alone. If you ask for something, they will reply that the direction staff is not on the site and that they will have to report (the answer never comes). The view is amazing. The experience terrible. The food is ok but not special, the breakfast, better than the dinner (viennoiseries were excellent). In the dining room you feel in the cafeteria of a public hospital. The main course at dinner was too cooked and with no savor. The chef was absent apparently and the food has been reheat (we had dinner at the panorama table on a tuesday) The waiters were two young boys who had something else in their minds and you can understand them :.-) The bread and the dessert were good. The plates ate the restaurant come from the Saudi Arabia, the decoration is cold, everything is grey. You feel far far away from the website photos... If you wish to practice one the activities proposed on the website (chiens de traineaux or night walking) , the students at the reception desk will ask you that you contact people in charge directly. The recommended people, who have no connection with the hotel, have no availability until the end of the season. You can do absolutely nothing rather watching TV in your very tiny but clean room which look like a Christmas Ikea catalogue with a beautiful view on Geneva Lake and the Alps. Most of the decoration of the hotel comes from Ikea.