Hôtel Arnold

Charming lodge style hotel in heart of Alsaces wine country. Have a traditional dinner in the Michelin recognized restaurant across the street. Staff is genuine friendly and professional. Great continental breakfast buffet. I highly recommend this place.

I booked online 1 bedroom plus breakfast for 2. We arrived 5.45 the receptionist seemed pleasant at first I told her we had booked bed plus breakfast she insisted we hadn’t and breakfast is separate. I booked through Logis the hotel website. Once checked in she gave directions to another building not actually in the hotel Arnold. It was up the street in another building around the back in room 63. It was dark as it was winter. No instructions were given to us on how to get in the building. After fumbling around for about 10 minutes we finally found a key pad on the wall to gain entry. Our room was pleasant and comfortable but unfortunately these wasn’t a shower only a bath. I am 71 and my husband is 76, not ideal for elderly people. The we went for dinner, unfortunately for us it wasn’t pleasant. If you like fatty ham and sausage great one boiled potato and sauerkraut. We were offered mustard which gave it flavour thankfully! I won’t go on about the problems we had. But I would like to say a few years ago my husband stayed in the lovely Hotel Arnold and wanted me to experience the same but unfortunately it wasn’t to be. In the future I will be staying at the Emmebuckle where I have stayed many times before. A message to Hotel Arnold please don’t display a picture of Hotel Arnold when you send us down the street to stay in a different building!