Iberostar Waves Creta Panorama & Mare

No slippers no straws because of the hotel is eco friendly also the spa has a heated javmcuzzi but 25€/1 hour and the heated pool is not heated is just an indoor pool

This review is from people travelling as a couple aged 28 and 30. We arrived very early morning to the hotel and we were checked in by a man who went through what felt like every piece of information he had to offer. We also got slapped with 100 euro payment for room tax, now we're novices when it comes to going away and knew we would have to pay something but didn't expect 100 euro for 2 weeks. Upon arriving at the room we had a bungalow, which faced the sea. The view was lovely and they were easily accessible. The room was very clean and tidy, and the bathroom was very spacious. Very good shower, and couldn't fault this. The fridge was stocked with drinks (however this isn't ever refilled). Towels are supplied daily and beds are changed when you leave the card on the bed. One day we lost ours, went to reception they contacted house keeping and this was done with no issues. They also brought us another card for the rest of our stay. Beds are comfortable and love that you get two pillows each- also fluffy pillows I may add. Food & restaurants are good! When we checked in we were told to book the bbq a few days in advance which we did and it was delicious. However we were not told that you could only go once a week, so we foolishly went twice in the first week then were only left with the main buffet. I find it odd that you need to book for this every day, but suppose it allows for numbers for catering purposes. There is a lot on offer, some nights are better than others but there is defo something for everyone. Zorbas near the pool is very nice for lunch time and we often went here most days. However a hidden gem is Star Cafe which is near the beach. Their sandwiches are unreal and unfortunately we found this near the end of our stay. Drinks round the pool are served in small plastic cups like most places. However, on a night in the bars thankfully they're in a glass and not made ridiculously strong, so can be enjoyed. (For someone nearing 30 having drinks served in plastic cups on a night is awful, give me a nice glass please) There is entertainment around the pool but the reps aren't pushy. They're actually lovely. The night time entertainment at the theatre can't be commented on as we didn't go to any. There was often singers and bands on at the main bar, which the seating is out on the terrace and had such a nice vibe we didn't leave it. There are multiple pools around the hotel and extra lounges on the grass area. There are lounges down at the beach. They do state that around the pool if you leave the bed unattended for longer than 45 mins they remove the towels. I don't know how true this is, but I hope this is enforced as nothing worse than bed hoggers, when they don't sit at them. 45 min is more than enough time to pop off for a drink, meal or even a little afternoon siesta. The grounds of the hotel are lovely and well maintained. Very clean and lovely views. Overall we had a fab time, and defo would consider coming back. It was a

Booked here for a week some time ago and after reading the reviews about the d&v bug I was really anxious about going, as far as we were aware no bug during our stay and thankfully we were all fine. Arrived 1.30am to a warm welcome of a glass of fizz and a rose for the girls, nice touch even when you just want to go to bed! One negative I have was our shower was really not very powerful and would suddenly go from really cold to scalding hot, only way to avoid it was to keep the shower on fairly cold, grout in the shower needs a good clean too, other than that rooms were clean, basic but comfortable, like others have said it would have been nice to have water supplied in the mini fridge. The shampoo etc provided was all very usable, lots of hangers in the wardrobes and hairdryer was pretty good too so no need to pack your own. Was a bit odd having just the one normal key for the room too on a big metal fob that we kept connected in the room then just took the little key off and out with us. I had read on some information that men had to wear long trousers for dinner, this is not the case, smart shorts are fine. Hotel has lovely well kept grounds with lots of different places to sit, we chose the grass areas near the main pool as could always get beds for the 4 of us, still hear music and were near to the pool bar, this area had really beautiful views and a lovely breeze…. Also we never smelt any sewage at all during our visit. The cove for swimming is perfect, lovely & calm, really enjoyed swimming here, sea shoes make the experience more comfortable too. Food in the main buffet was very good, lots of choice for the fussiest of eaters. We tended to have lunch either in the Star cafe by the beach, great burgers and baguettes with actually a nice glass of rose wine or we ate in zorba’s by the pool which was a nice small Greek buffet (rose wine in here was undrinkable in my opinion, but the AI white was fine). We booked the Lavris grill one night which is pretty much another meaty buffet outside, I expected it to be an actual restaurant and not get up & down all night for a change, in hindsight it was very underwhelming and we wished we’d stuck with the main buffet. Lobby bar of an evening is lovely to sit outside pre dinner with a drink and watch the sunset. Entertainment team are very enthusiastic and do a good job, all very friendly and work hard. We went on the bus from outside the hotel to Rethymno for the day, we just got our tickets on the bus and had no idea about pre booking them, this worked fine so don’t worry if you don’t pre book, worth a trip, Lovely old town area to wander round. Also got a cab to the lovely little local village Panormo once during the day then one night to eat, fabulous meal and a really great atmosphere in the evenings would recommend and a great price too. We had a lovely week so yes I would recommend a stay at this hotel, our week would have been perfect if we hadn’t been bitten alive by the mozzies, we

The hotel is very beautiful, very good food ,beautiful place. Lady Katerina from reception was very nice and helpful.Big thanks to Lady who make omletes in the morning she was very nice. All hotel workers was very nice and kind ,ladies from spa meet us everytime with smile that was so nice. Room cleaner lady made room perfect every day. The pool area and everything was perfect. I recommend that hotel, thank you Iberostar for so good vocation.

Great hotel Lots to do food excellent and I’m a veggie so fussy eating areas were very clean. Entertainment staff were great especially Lucille and Alex they involved everyone. Worth going just to meet these two. Drinks good all branded. Beautiful weather Gorgeous resort and the white party dance off between the hotel entertainment and some lads was just hilarious Highly recommend they have the most amazing sunsets just outside the bar sitting area

Came with my 2 daughters aged 10 & 14. This was our 2nd visit having been the previous October& I have to say our experience only got better. The food was amazing and the entertainment staff are really lovely. They all work so hard. Will def b back

There were some positives to our stay, but these were outweighed by some serious negatives caused by widespread illness. The staff are generally great, welcoming and helpful, especially the animation team (Alessandro and Anya were superb with my kids, 12 and 15). The views are stunning, especially the sunset from the Barbecue restaurant which is a pleasure to view each night. Similarly the grounds are well kept and lovely to look at, although there was a very unpleasant sewage odour each evening when the water sprinklers were on (usually around midnight). There are also plenty of beaches and pools to choose from. Only one small pool has chlorine water, the rest are salt water, although you do get used to this fairly quickly. There are also a number of coves in the area surrounding the hotel. The sea is great for snorkelling, with plenty of fish and there is jet-skiing and paddle board options which were excellent.

The rooms are quite big and comfortable although a little dated, we had some problems with sliding wardrobes and shower drainage, but in fairness these were sorted out quickly. There is no water or other drinks stocked in the fridges as I’ve had in most all inclusive hotels I’ve stayed. The cleaning staff are excellent, the rooms were spotless after their visit each day.

We found the food and drink okay. The restaurants become a little bland after a few days, no hot dogs or burgers which is always helpful for kids at a buffet, the menu at the Greek restaurant only had a three options to choose from, although this was supplemented by a buffet. In general the fruits and salads are fresh and tasty from the buffet - I would recommend these to anyone staying.

The lager on tap is a basic local brand, 3.6% strength. They do serve larger glasses at night but with the low strength, it’s probably best to try some other drinks while you’re here. Eventually, we went to the mini market on site to buy Mythos or a similar brand - this is something the hotel could easily improve. The bar staff were mostly great though and a pleasure to speak to. 

Unfortunately, over the last three days of days our stay our son and daughter had serious sickness and diarrhoea for 36 hours each. A doctor was on site initially who advised it was an airborne viral infection effecting many local hotels, but when I went to the pharmacy there were two other families both starting at the Iberostar, none elsewhere. On our final day, we had to call a doctor to check my son was fit to fly, he required medication and an injection to stop his sickness and to give him enough strength to stand up. The second doctor told me this was Gastroenteritis, and that this is easily spread in such conditions. On the final day my son wasn’t able to get out of bed at the 11AM for check out. This was eventually extended to 12:30 and eventually to 6PM. My son is still in contact with some people he met in the hotel, of these another four have fallen ill and he has been told allegedly as m

A fantastic 10 days spent with my wife and children (7 & 3), all inclusive staying in a sea view room. Our 3rd year of similar holidays and the best one yet. Buffet by far the best we have ever had with selection / grills and Amanda making the perfect omelette every breakfast (thank you!). Lots of pools to enjoy and a big plot of land to walk around. Animation team do a good job of brining fun and options for multiple age ranges. Pools were all warm and option to head down to the sea. Our children after a few days weren’t a big fan of the salt water swimming pool but found a freshwater one too.