Filion Suites Resort & Spa

We loved our stay in fillion suite resort. Staff are amazing and so friendly and the hotel is beautiful. We enjoyed the entertainment, the bar and the buffet for breakfast, lunch and dinner was absolutely amazing. Would highly recommend.

Let's get the big negative out of the way first this hotel is not 5 star and travel companies should seriously look at this when advertising it so because quite simply it's not, saying that it is a very nice hotel in a stunning setting although more than a little bit remote from Bali itself, it has a shuttle bus which runs back and forth during the day but if you wanted to venture out at night it would cost you around 40 euros for taxis, our superior double room was spacious with stunning views from Balcony, restraunt was again set with views food was nice but not what I would have expected from a 5 star hotel, Drinks we're nice but mostly served from plastic tumblers again not what I would expect from 5 star hotel, pool areas were nice and the biggest bonus is that the hotel has its own private beach with loungers at the shuttle bus drop off point, the staff are all lovely apart from one grumpy older barman who's name I never got, everyone else was exceptional with a special mention for Vasilius my new friend, all in all we had an enjoyable stay but please change your 5 star rating to avoid disappoin**ent.

What a lovely trip and what a lovely hotel. Good amenities and good food also. Clean and tidy rooms. The customer service was great and staff were incredible and friendly. Will 100% come back again. The excursions were fantastic and there was also plenty of choice

Me and my girlfriend stayed here and it was perfect for a quiet couples holiday! The staff are very attentive, the food selection was great, the room was spotless and the view from our balcony had an amazing mountain view. I would definitely recommend staying here if you are looking for a relaxing break.

My boyfriend and I went here for a week in May and it was a lovely hotel! The staff were very friendly and the views were amazing! It is a very good hotel for a calm and relaxing holiday! Would definitely recommend to people after a relaxing getaway!

Beautiful location. Fantastic views from our room. Room clean and staff very welcoming. Towels changed daily. Beach towels available. Kettle and cups in room. You need to get tea and coffee from the bar. Hairdryer in room but totally useless. The food is of very poor quality. Always cold and full of flies. Often long queues for the bar. This has the potential to be a five star hotel but the chef needs some basic training or sacking. Not knowing I knew some Greek, the chef and dining service actually said they would not eat some of the food and laughed. Alot of the male staff looked and spoke inappropriate about female customers. If you are of a specific nationality then you will be given an above and beyond service, along with food specially cooked for you. Would I return? no unless their was a self catering option. I can eat chicken and salad daily but not when it's infested with flies. This is just my own thoughts about hygiene and food.

We stayed here with friends for a week. This hotel is definitely not a five star hotel, more like a three star. I would like to make others aware that on check in you are expected to pay a 10 Euro a night tax, we were unaware of this. I did see signs on the check in desk stating that this charge is to be paid on check in, however none of the signs were in English!. All of the staff we met during the week were really nice, some of the names I remember are Regina, Kostas and Sofia. Our room was very spacious ( superior room) with a fridge, kettle, flat screen TV, full size ironing board with iron and a very comfortable bed. Our bathroom was great too, we had a shower cubicle and a separate bath. Plus a lovely balcony to sit out on. The whole area in which the hotel is located is very scenic and really quiet. The hotel itself is spotless, there were always staff cleaning, even late in to the night. The pools are very cold, we only used the main pool at the top of the complex and the little pool at the bottom. We did not use the spa or the gym which you have to pay for, so cannot comment on that. There were a few negatives which I will point out. Firstly the alcoholic drinks, these are awful. The beer is terrible and the cocktails were bad too. They use cheap shorts to make them, not branded alcohol such as Smirnoff etc. There is a happy hour between 4pm and 5pm where you can purchase cocktails, they were 5 Euro each. There is a little shop on the site where you can buy typical essentials, this shop also sells beer ( Mythos, Alpha etc) in cans in case you want a proper Greek beer. Now on to the food in the main dining area. I am not a fussy person and I will eat practically anything. But even I found it hard to find something nice to eat most days and nights. The food is typical mass produced catering. There was always fish, chicken etc. One night there was pork chops, they were very nice apparently, I didnt eat them. Chips are always available, even at breakfast time. They were always cold. There is a microwave oven to use if your food was cold. Coffee and tea are available, filter coffee too. Freshly squeezed orange juice in the morning, which was really nice. I had an issue with the fact that none of the food had any labels stating what ingredients the food contained. Not good if anyone has allergies. This was brought to the attention of the restaurant manager by myself and my friend, and the very next night there were labels on the desert section. However they were not there the next night. We hired a car for the week so didnt use the hotel shuttle bus to Bali beach. This hotel could be the 5 star it claims to be if they made a few changes. The majority of the other hotel guests were lovely but there were a few , quite rowdy people who, somehow, managed to get very drunk on the rubbish drinks. Evening entertainment was poor, there was a clown ( who was searching for children), a magician and some Greek dancers. I would not stay here again.

Firstly be warned, it’s a 3 hour transfer by coach from Chania airport to Fillion Suites ! 1 hour if in a taxi direct. Arriving late evening we were put in room 1004 which was at the bottom of a VERY steep hill to climb to resort amenities, with a view of a tatty garden and a hire car ! We asked immediately to move , thankfully reception managed this the next day and we had a much better top floor room with a terrace and beautiful view. All the staff were very friendly and helpful. Housekeeping good. Food and drinks enjoyable. Entertainment was poor but couldn’t really go anywhere else unless taxi to Bali 20 euros. We did have a nice holiday thanks to changing our room , met lots of lovely people but sadly it’s not a 5 star hotel more 3/4 and the transfer time was ridiculous.

All the Staff from checking in with Angela to meeting Regina, Antonia and Zarah in the restaurant, our lovely lady Alora who looked after our room, all could not have been more helpful and accommodating through out our stay. All the staff so friendly and cheerful. The food was amazing. Pool bar and staff were great. entertainment every night. Courtesy bus down to Bali beach with our hotel sunbeds and shades on the beach, beautiful. What a great place to stay. Thankyou.