Breezbay Hotel & Resort Gero

The location is pretty good! From a high position, you have a broad view! It’s just expensive!

I stayed here for 2 nights and 3 days, and honestly, it's a difficult hotel to evaluate. Most of the staff are foreigners, but their customer service was good and I liked them. From the moment we arrived, we had all-you-can-drink draft beer and highballs (although in paper cups), and at dinner, we had all-you-can-drink various types of alcohol. Normally, drinks are expensive at hotels and inns (especially alcoholic drinks are abnormally expensive), so we didn't have to worry about that and could drink as much as we wanted within the time, which was very good. As for the food, dinner was a Hida beef main course + buffet, but the amount of Hida beef in each course was very small, and there was no refill of Hida beef in sukiyaki or shabu-shabu, and we had to take pork from the all-you-can-eat buffet and use that instead. The buffet seemed a little small in number of items for both dinner and breakfast. The taste was average. Well, I guess that's about right considering the price... However, what I found very unacceptable was that I had made a reservation for a pick-up from Gero Station in advance by phone, and the hotel said, "We will pick you up on the day according to your arrival time," so I told them my arrival time at Gero Station on the day. However, when I arrived at Gero Station, no matter how much I looked around, I couldn't find anyone who looked like a pick-up person, so I called the hotel and they just said, "Please come by taxi." I had no choice but to go to the taxi stand, and there were a lot of people waiting for taxis, so we ended up waiting in the cold for nearly 30 minutes before we could get in a taxi. I thought they should have told me to take a taxi from the beginning, since I had contacted them and made a reservation in advance to avoid this on the day. You can use the private open-air bath for free for another 30 minutes, but this was the worst. When I went to the bath, the bathtub still had a big lid on (it's probably to keep the temperature up, but an employee should have removed it before a guest gets in), so I couldn't get in, so I had to remove the two heavy lids myself as a guest, but the bathtub was made of plastic (which is fine, but it's also incredibly messy), and when I got in, the foothold inside the bathtub was slanted, so I almost slipped and fell. The inside was uneven and very dangerous, and I had no idea what the purpose of the bathtub was. When I got out, I had to lift the heavy lid myself and close it again. I've been to many hot springs before, but it was the first time in my life that I was so shocked by how dangerous a private bath was. Also, I stayed for multiple nights, but on both days I was with a group of bus tour guests, so although it couldn't be helped, I felt a bit uncomfortable. ...As such, there was such a big difference between the good and bad points that it's hard to know how to evaluate the stay overall, but this was a hot spring trip that I was looking forward to as a once-a-year luxury, and I came with the expectation of having fun and relaxing, so with that in mind, the bad points left a bigger impression on me, and I feel like I made a mistake in choosing the accommodation this time... I don't think I'll use it again in the future.