Donna Vì Hotel

BEING A HOTEL KEEPER IS NOT FOR EVERYONE We ​​arrive on 6/1/25 and we are a group of 8 people, late for the time booked for access to the SPA. We point this out and the receptionist, rather than speed up the procedure by simply delivering the documents, also considering that we were already customers, asks for the total payment of the stay at check-in, inevitably making us waste more precious time that the other employee of the day at the SPA, absolutely did not want us to make up. It should also be considered that on the day of departure one of our guests observed that the other customers paid regularly at check out, as usually happens in hotel facilities. I believe that being a hotelier, if you do not have style, quality, qualities of kindness, empathy, thoughtfulness, availability and maximum attention to the customer, you will not get very far and the staff must be instructed and trained keeping in mind these fundamental rules of behavior first and foremost. Added to this is the circumstance that my wife called about a problem with the air conditioning and a bathroom mirror whose light was not working and the receptionist said he was sending someone who never showed up. (Room service absent). And finally, in the SPA, an important element such as the Turkish bath was not working. All of these problems are of a certain importance and have a very negative impact on the stay and well-being of the customer. In fact, we (already customers) had brought friends who in turn would have brought others, but with these behaviors and these shortcomings, a hotel structure remains anything but recommendable and of quality.