GrandTour10522322754
May 1, 2025
I've stayed here 3 times prior, for multiple days while visiting my son. I don't actually leave a lot of reviews, but since this is probably my last stay--since my son is graduating, I thought a review would be helpful. Rooms are great, they are clean and have everything you need. The cleaning service workers are awesome. My bed was made and there were fresh towels daily. The little breakfast is just enough. Front desk staff is really good too...for the most part very friendly--until I checked out. My son had a class until 1230, and I had a 330 flight out of Cincinnati. So he was going to pick me up after his class and take me. I called down to the front desk, explained the situation and asked for and extra hour before I checked out. The guy at the front desk who's been here every time I've stayed, and honestly the least friendly of the staff, said for $20 more I could stay until 1pm...thats 1/3 - 1/4 of room price for 2 hours. I said that I only needed an hour, and then I'd just wait in the lobby. All he said was that I was welcome to sit in the lobby. I get policies...I do...but I simply asked for an hour, while my son finishes his class at the local college that probably brings them most of their business. I could be wrong here, but the situation just bugged me a bit. Maybe it's because 95% of the people I've met here in Kentucky over the years are just fantastic people. Anyway, my sons graduation is next month, and I'm going to give one of the many other local hotels a try.