Hampton Inn Lexington/Georgetown

There was no hot water; if you waited and waited and waited it would finally come out lukewarm. The first time I said something I was told that they would pass it on and no I couldnt' switch rooms. The next day when I still didn't have hot water and I mentioned it again, I was told this was a common complaint for that side of the hotel and no I couldn't switch rooms. Not only was there no hot water over our 2 night stay the room did not get very cold at night. So cold water and a hot room. Very terrible, will not return.

We recently stayed at the HI Georgetown while visiting family around New Year. The hotel is located near the exit off I-75, but it is rather hard to find. The back of the building is visible from the I-75 south ramp onto US 62, but there’s no signage on that side of the building or at the lights. This is a fairly typical Hampton building, although older and a bit smaller than usual. It’s undergoing extensive renovations, so the lobby and common areas are a mess. But they seem to have accounted for that in the price. There are certain things I expect out of a Hampton, and the Georgetown location ticks off all the boxes well enough. The rooms are clean and comfortable with a microwave and refrigerator. There is a comfortable bed and clean bedding. TV was an older model flat-screen but worked fine. The bathroom could stand a little updating (the bathroom vanity is high and the tub is older), but it is perfectly adequate. The icemaker on our floor was broken, so I had to go up a floor to get ice. The public spaces were, as I said, a mess, particularly on the first floor. The lobby and breakfast areas were in the process of getting new flooring, and there was a lot of dust. However, they opened up additional breakfast seating in one of the first-floor rooms. The included breakfast is standard for Hampton – my only criticism was that the oatmeal was watery and undercooked. The coffee was good though, which isn’t always the case. There is a pool and a hot tub, which we didn’t use. Customer service was good, but not especially friendly. We were only there for a quick overnight and left early to get back home. The HI Georgetown may be better once the renovations are complete. For now, it is OK, particularly for a short stay, but not much more than that.

The hotel room was very clean, the beds were OK. The hallway carpet on the second floor looked old and kinda loose in places. Really needs updating/replacing. Only stayed 2 nights over a weekend. I didn’t hear any noise and I was fairly close to the elevator. The hotel was full. I was disappointed when I went for coffee that afternoon and informed they only made coffee in the morning. Clerk told me I could make some in my room and gave me two pkgs for the coffee maker. Well, coffee from that little coffee maker is disgusting. No maid server, but not surprised, I was only there 2 nights. The soap pkgs and towels were sufficient. Morning breakfast was OK, only ate a waffle each morning. The morning coffee was good. Too bad, they only make it in the morning. Also, I had to pull TV channels up on TV screen, no listings in printed form. All in all, it was fine and I would stay there again. Haven’t looked at my credit card statement yet, but it should be correct. I did not purchase any snacks during my stay.

During our travels over the past years we have always enjoyed staying at Hampton Inns. I’ve notice more and more that they are getting old and in need of remodeling. The Hampton Inn in Georgetown is no exception. The decor is from the 90’s, furniture is ratty and needs a good steam cleaning. The staff was very friendly and our room very clean, just needs updating.

Old and a bit dirty with smelly / musty hallways. No digital key option, which I've come to expect from hotels in the Hilton family. There are likely better options in the immediate vicinity. But the bed was comfortable and the room did its job for a quick overnight.

We have stayed at many Hampton Inns, and generally found them to be a reliable choice, with clean accommodations and friendly staff, this Hampton is NOT either of those. They clearly need to invest in a new vacuum, the finishes were worn and tired, and the bathroom was not clean. The most frustrating thing, is that our room had a connecting door, which we didn't know when booking, and the noise through the door was unbearable. I kindly asked the front desk attendant to relocate us to another room, I don't expect children to be quiet, I just didn't want to try to sleep next to that, nor listen to their parents yelling at them. The clerk rudely replied "we are all sold out", and then just glared at me. I tried again to request a solution, and he said he could tell them to be quiet after 10. I responded with understanding, I didn't expect him to tell them to be quiet, that kids make noise, I just don't want to be next door to the racket. He said "there is nothing I can do" with no offer of a remedy. Do yourself a favor and don't stay at this hotel, but if you do, don't expect the usual quality or service.