George Town Hotels with Airport pickup service

The hotel is very old located in the center of George Twon closer to seaside. I have booked family room. Space and lay out is ok but 2 issues, 1 the inner parents room has a large empty space by the window (seaview the say but hardly seeing tho) we were puzzled why no pair of sofa chairs with a tea table, what is this space for? Super odd... 2 the connecting door for two rooms doesn't close well, not saying the lock doesn't work, no no, the door can't even able to be fully shut. Services is almost zero. Don't count on it. All in all besides the location and fact has family room options, I don't have anything else to write home about this hotel. Oh and the sound proof is zero too, not saying between our 2 rooms. I basically had bad sleep whole 4 nights stay cos outside in the hall almost never stopped having doors open/shutting and people loudly talking/walking by noises... Won't book again.

Had a good clean stay at Jen Hotel Penang Georgetown. Location of hotel is great within walking distance from newLane hawker Street and first avenue mall

Reception staff was friendly. We were able to check in early around 10.45am as the Deluxe Suite we booked for 4N was available. Requested late check out was also approved at 12 noon as our flight was late afternoon. View from the top was beautiful & the skybar level was accessible after 6.30pm. There was conplimentary shuttle bus for famous breakfast areas at 8.30am, 9.15am & 10am. We managed to prebook 2 slots for 1 day only to Chowrasta Market. The next day 8.30am time slot was full (12 seats only) so we took Grab instead. Not expensive at RM8 to Kimberly Street. Pillow selection-1 per guest is a nice touch. Had the memory foam pillow for a good night sleep. Some free local snacks from the hotel was a nice gesture. Location of fairly new hotel (year 2022) is excellent. 2 supermarkets nearby (Gama) - the side walk with pretty bougainvilleas is pleasant, Pacific Hypermart at Komtar. Nearby got Japanese restaurant along Magazine Road & also massage places too. Overall, a very enjoyable stay at the hotel. Only negative is noise from traffic so room facing is impt for light sleepers

Stayed for four nights. They kindly granted me a complimentary room upgrade upon request from a superior room to a deluxe room at 20th floor which has a good sea view - thank you! My room was new and housekeeping does a great job to keep impeccably clean. They provided free toiletries items like toothbrush, showcap, disposable slippers though I did not use all. There are two bottles of drinking water which are replenished everyday. Parking is free and “advanced” in the sense that it is automated through a car park lift system which you rarely see elsewhere in this country. The lobby is at 20th floor, and there is a restaurant at the 21st floor. The swimming pool is at 22th floor with a gym on the same floor too. Some issues that I encountered or would like to feedback: 1) the holder of the shower head was loose and caused the shower head to push up when water pressure was on and thus not showering the person, and when water was turned off, the shower head dropped to the floor when the water pressure was suddenly gone. Great that they rectified it upon feedback at the reception. 2) the drainage at the washroom basin was not draining well. The facility maintenance could do something about this to improve the experience. 3) I requested for a fruit cutter knife at the reception as I will need to cut some fruits but was rejected, quoting that they do not send cutleries, even though they have a cafe on one floor above, due to “halal” concerns. My question is, then do they allow non Muslims to eat at their cafe since the non Muslims do not have eat all halal food? The reason given is amusing, for such an international hotel brand. 4) they could have done better with their cafe/restaurant with such a great view of the Georgetown - will be happy to see they put in more effort. Nonetheless, I am happy with my stay. Great location, great room and value for money.

My first trip to Penang after more than 10 years and staying at Cititel was a great choice. The hotel lobby is nice, big and smells good. Front desk officers, the porters, the staff at the restaurant, the male and female masseuse (my husband and I had a syok foot and shoulder massage) at the City Spa and even the aunty at the hotel's convenient shop were very friendly, helpful and pleasant! The breakfast spread was also great! The location of the hotel was within walking distance to good makan places and convenient shops! The room is big enough with a comfortable king bed and pillows. The seaview was awesome. The only downside is the soundproofing of the room. I heard weird noises late at night.

1. Easy and fast check in 2. Place was very clean and warm welcomed by the staff 3. My room was good. Came with 2 breakfast 4. Breakfast was good. The food was a lot of Choice. Add on for Rm20 per head. Children below 5 years was free. 5. The swimming pool also good. Not too wide..but it was fun. 6. Parking at basement of hotel, before out, go to reception for stamping. 7. Overall was good.

Loved my stay! We were soooo happy to be upgraded to a room with a view that was sooooo spacious! Stayed there for four nights over nye and had a great view of the fireworks!! My only complaint would be that there isn’t a Nespresso coffee machine in the room (which is a surprise given that most hotels now offer them) nor do they provide cotton wool (isn’t that also a basic provision?). Do note that the hotel doesn’t provide complimentary bottled water either, and only tap with filtered water… however I did appreciate them giving out mint water/ pandan bluepea water in the afternoon for guests (wished that it’s all day long!) at the lobby.

Modern building styled like the heritage wing however noise from passing traffic until very late at night destroys the ambience. Level 6 sea view breakfast is quite peaceful, staff very attentive and friendly. Beware the data protection clause at check-in...they want you to sign/accept despite details not being available.

The room that specially designed. Also is my first hotel that provides ceiling fans on top of air conditioner, allowing customer to switch based on their preferences. Strategic location, stone throw distancr to penang chendul. Staffs are friendly. Highly recommended

The location is good, the room is clean, the bedding is new and comfortable, the staff is very nice and helped me print documents for free. Downstairs is close to the dining area. I will stay here again next time.