Courtyard Penang Reviews

Response from Property: Dear valued guest,Firstly, we would like to extend our deepest apologies for the inconvenience you encountered during your recent stay with us at Courtyard. It's disheartening to learn that the service and amenities did not meet your expectations, especially as a returning guest. Your satisfaction is of paramount importance to us, and we regret that we fell short this time around.Regarding the TV issue and misinformation provided, we sincerely apologize for any confusion or distress it may have caused. We value honesty and transparency and will address this internally to prevent such situations in the future.Furthermore, we are truly sorry for the unpleasant experiences related to the persistent sewage smell and the inadequately fixed toilet seat despite our engineering team's efforts. We understand how these issues could have significantly affected the comfort and enjoyment of your stay, and for that, we are truly sorry.We are, however, glad to know that you appreciated our location and the food at our restaurant. Your feedback is crucial for us to improve our services and ensure a better experience for all our guests moving forward. We are committed to rectifying the issues highlighted and hope that you will give us an opportunity to restore your faith in Courtyard.We would be grateful to discuss your concerns further and would appreciate the chance to make amends. Please feel free to reach out to me directly at [your contact information] at your earliest convenience.Thank you once again for your feedback, and we sincerely hope to welcome you back under improved circumstances.

Response from Property: Dear Dennis,Thank you for taking the time to share your feedback regarding your recent stay with us.We are delighted to hear that you enjoyed our central location, making it convenient for our guests to explore the city. We always strive to offer a pleasant and comfortable stay, and it's great to know that we were able to meet your expectations in that regard.We regret to hear about your experience with the lighting in the car park. The safety and security of our guests are of utmost importance to us, and we appreciate your feedback as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back soon, and we are confident that we will be able to provide an even better experience on your next visit.