Magazine Vista Managed By The Ascott Limited

Amazingly located in the center of Georgetown, but was a bit difficult to locate the lobby. As it is not at under the shophouses, luckily bumped into the staff who just happen to be walking towards the rooms.

Location is fantastic. Near to the GAMA mall. It provides Netflix, toothbrush, slippers, etc... Room configuration: (1) King Bed (2) 1 Queen 1 Sgl (3) 2 Queens. Spacious with living room and a big kitchen equipped with kettle, microwave, washer cum dryer and fridge. However, its cleanliness was in doubt. We stayed in the bedroom with ensuite toilet. The room smelled, so we had to leave the door open throughout the night. On top of that, our bed also smelled quite badly. The shower screen moved out of its alignment and it does look dangerous. Upon arrival, they gave us a card and stated wifi password and next day check out date. 1. Wifi Password was wrong 2. Check out date was also wrong Whatsapped them, they provided a new password and confirmed my check out date is 2 days later. Come next day, we couldn't enter the apartment as pin number for the lock was not valid anymore. So the whole group of elderly and children got to wait for someone to come and reset the pin. Asked what went wrong, they simply said system error. No apologies given. I couldn't change hotel midway too as I had paid for 2 nights and moving 4 elderly + 3 children to another hotel at the last minute during June school holiday is no joke. While the minor inconveniences were resolved eventually, I do not think I will stay here again as cleanliness and safe amenities are important to me.

We decided to book this place because of its location. It’s very central to Penang Rd, grocery stores, malls and bust station. Staff was very nice. Hotel was very accommodating when I had an issue with my check in date. I’m grateful for their help and co-operation. However, this location is very noisy. The two front rooms are directly facing Jalan Magazine, and it’s 24 hours of traffic non-stop. If you can sleep through anything. Great. Not for light sleepers. The 3rd room faces the back of the unit and was much quieter. Unit was clean, but could have been cleaned in more detailed better. Dust and some funky smell towels when we arrived. Also, daily house keeping only meant changing towels, replenishing toilet paper. I thought they would at least clean the floors of hair and dust. Or even clean the bathrooms. Overall, the staff try hard to make your stay comfortable BUT for myself I would have preferred if they cleaned better.