Memphis by Journal Georgetown

The hotel has a good location in the cultural district of Penang. The coffee and bookstore building downstairs is very unique. This is what happened: The hotel front desk got off work at 6:30 in the evening. After work, we lost contact completely. Even the platform could not contact the hotel. We notified the hotel one day in advance that we would be late. The platform contacted us and told us that we could check in, but did not inform us of any check-in methods. , they thought it was strange when they said it was inconvenient, but the customer service reassured us and we didn’t think much about it. As a result, we were traveling from Kuala Lumpur to Penang just in time for their short holiday break. The bus was delayed and there was a traffic jam on the road. We immediately told the customer service at 7pm that we might arrive very late. From then on, we could not contact the hotel at all. The customer service asked us to go to the hotel and check it out ourselves. Is there any way to check in? We finally arrived at the hotel at three in the morning. The door was unlocked and the front desk didn’t leave any information for us. After staying outside for 30 minutes, we really didn’t know what to do and had to call a taxi to go to 24 McDonald's was closed during the hour. Ctrip didn't contact the hotel until 11 o'clock the next morning to tell us that we could check in. Then when we went to the hotel front desk, there was no sign of anything happening? ? ? Here are some thoughts: 1. This hotel has a very problematic attitude towards guests. Ctrip told us that we can check in. Of course your front desk can get off work. We know the difference between a B&B and a hotel, right? Then just tell the guest the door password and room number and let the guest check in by themselves. , but Ctrip’s reply to me was that the hotel said it was inconvenient. When we went to check-in the next day, we found out that our room key was hanging on the counter. You don’t even need to lock the door, and the keys and products are placed behind the counter. , but don’t want to tell late arriving guests the door password and room number? 2 As a hotel operator, you don’t have any contact information for guests to contact you at any time. Have we asked Ctrip if there is any contact method other than telephone? How can we make calls when we only have a network card? No chat app or e-mail? Finally, we provide a phone number and e-mail for Ctrip to contact us. If you don’t have the ability, just make it clear not to accept late guests, and you can ensure that all international guests arrive at night Arrive before half past six? Can you guarantee that there will be no surprises? This lackadaisical and passive approach is simply ridiculous! ! 3. Ctrip informed us at 11 o'clock the next morning that we could check in. We asked for a refund of the first night's room fee, but the hotel was only willing to refund 50%. When we arrived at the hotel's front desk, the service staff did not apologize, as if nothing had happened. Happened, no service attitude at all. 4. After checking in, there were two disposable toothbrushes and dusty slippers in the room. Even the bath towels were not folded and hung directly on the shelf. I don’t know if I thought they were used by the previous guest. There were only a few tissue paper and only chairs. There is not even a hair dryer. I was told that I can go to the front desk to get one, but they get off work at 6:30, so I can't wash my hair after 6:30. Anyway, this is purely personal experience for everyone’s reference. Make sure you plan the time before you go to live, otherwise sleeping on the streets is inevitable.

When I booked it, it was just because there were no other hotels on the island. I didn't expect this hotel to be so good, with local characteristics. The only drawback is that the bedroom on the second floor faces the afternoon sun, which is quite hot.

Very good, very satisfied. I am a Shenzhen brother with a little girl. I will come to your place next time!