Grand Inna Tunjungan

Hi hotel management I like to thank you for good hospitality good service ,staffs friendly and responsive fast attended to room service. From reception ,restaurant room service and maintenance dept . Door men and security staff all showing friendly Only problem during my stay 4 night it sound from motobike scramble noisy continuously heard till all night till early morning at the hotel front side facing middle circle main road with traffic light And room facing back also have sound problem.this music sound beat constantly all night long start 11 onward ill till morning 4.30 am .until you can hear it and follow the music all night till morning .frankly honestly during our stay we cannot sleep well because disturbing by the sound problem. The hotel not fault only the surroundings noise make it a barely at night during sleeping. My suggestion the owner this hotel need take drastically measures to upgrade the all windows to fixed panel glass sound proof .I pity to staffs always try apologies for inconvenience when we tell them the problem matter i know they cannot solve the problem beyond they control. Only the owner hotel need try sleep at hotel both side room front and back and see your self I hope the the best in future some changes and,put effort solving the sound problems .the hotel everything are good except the sound problem surrounding.

I believe a hotel with such a standard should provide breakfast with real butter and quality marmalade. Also, why did I pay for a king-size bedroom and got instead a cheaper twin bedroom?

Location was perfect, walking distance to the famous Tunjungan Plaza shopping mall as well. Staffs were very friendly, polite, and attentive. Kudos for them. Building was indeed a bit old and outdated, however it gives a nostalgic feeling of the past and actually I like it. I just wish that the aircon could be slightly colder (I like cold, maybe for others it's good enough for them, ymmv). Breakfast was decent, with different buffet menu every day. Overall it was a solid stay! Thank you.

Regular stay when business trip to surabaya. Good and friendly staff, next to Expo centre. Just a bit noisy with busy traffic

Everything went well. The hotel staff is friendly, even though the hotel is old but still well maintained, the location is very strategic. Breakfast is quite varied and tastes good. Very value for money.

CUKUP BAIK DAN NYAMAN , DEKAT DARI TEMPAT BELANJA DAN OLEH2 KHAS SURABAYA