DoubleTree by Hilton Surabaya
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Genteng
DoubleTree by Hilton Surabaya
No.1 of Family Hotels in Surabaya
Jl. Tunjungan 12, Genteng Subdistrict, 60275 Genteng, Surabaya, East Java, Indonesia
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We Price Match
Last booked 2 hrs ago
Highlights
Varied breakfast
Free parking
Cozy rooms
Lots to doAmenities
Executive Lounge
Multi-Function Room
Restaurant
Sauna
Private parkingFree
Nightclub
Fitness RoomFree
Business Center
All Amenities
Property Description
Welcome to the DoubleTree by Hilton Surabaya hotel. Enjoy a location in the heart of the city on Tunjungan Road in the CBD of Surabaya, the commercial, political and cultural center of East Java. We are within walking distance of government offices, Tugu Pahlawan 'Heroes' Square and Tunjungan Plaza, the city’s largest shopping mall.
We look forward to welcoming you with a warm DoubleTree chocolate chip cookie at check-in. Settle into a guest room featuring beautiful city views, WiFi, flat-screen TV, work area, and spacious bathroom with rain shower. Upgrade to an Executive room or suite for more space, spectacular views and exclusive access to the Executive lounge featuring complimentary breakfast, evening snacks and a spacious outdoor terrace.
Enjoy all day dining and authentic Indonesian favorites at Makan Kitchen. Axis: Café & Bar features coffee, creative iced drinks and teas as well as cakes, pastries, sandwiches and snacks. Relax with your favorite cocktail at Bar 22 Rooftop Bar, the most popular bar in town. Take a dip in our outdoor infinity lap pool while the kids play in the children’s pool. Get an invigorating work out in the fitness center before relaxing in the sauna.
We offer the ideal setting for your dream wedding, meeting or conference. Our vast event space can accommodate events for up to 1,000 guests and includes the largest ballroom in central Surabaya, a large exhibition floor, 16 meeting rooms and a 360 degree rooftop meeting room.
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9.1/10
GreatAmong the best hotel experiences I’ve ever had.
All 369 Reviews
Surroundings
Airport: Juanda International Airport
(19.2 km)
Train: Surabaya Pasar Turi Train Station
(1.6 km)
Train: Surabaya Gubeng Train Station
(3.1 km)
Landmarks: Gedung Cak Durasim
(290m)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
4
King Guest Room
1 King bed
35m² | Floor: 10
Has window
Wired Internet (additional charge)
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
4
Executive Twin Room
2 Single bed
35m² | Floor: 3
Has window
Wired Internet (additional charge)
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
6
Presidential Suite
1 King bed
138m² | Floor: 21
Has window
Wired Internet (additional charge)
Non-smoking
Air conditioning
Private bathroom
Bathtub
Refrigerator
Check Availability
4
Twin Guest Room
2 Single bed
35m² | Floor: 10
Has window
Wired Internet (additional charge)
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
5
Corner King Suite
1 King bed
90m² | Floor: 10
Has window
Wired Internet (additional charge)
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Duplex Suite
1 King bed
102m² | Floor: 2
Has window
Wired Internet (additional charge)
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Deluxe King Room
1 King bed
53m² | Floor: 8
Has window
Wired Internet (additional charge)
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
4
Executive King Room
1 King bed
35m² | Floor: 3
Has window
Wired Internet (additional charge)
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
4
Accessible King Room
1 King bed
35m² | Floor: 1
Has window
Wired Internet (additional charge)
Non-smoking
Air conditioning
Private bathroom
Minibar
Shower
Check Availability
5
Premium Suite
1 King bed
65m² | Floor: 21
Has window
Wired Internet (additional charge)
Non-smoking
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
4
Deluxe Suite
1 King bed
59m² | Floor: 13
Has window
Wired Internet (additional charge)
Air conditioning
Private bathroom
Bathtub
Minibar
Check Availability
Hide Room Types
Guest Reviews
9.1/10
Great
369 reviews
Verified Reviews- Cleanliness9.2
- Amenities9
- Location9.2
- Service9.1
Average for similar properties in Genteng
AI Summary
Centrally located with proximity to dining, shopping, and amenities. Guests praise the extensive breakfast buffet and friendly, helpful staff. Comfortable, spacious rooms with high-quality furnishings.
Dantan
March 17, 2025
Our stay at DoubleTree by Hilton Surabaya was nothing short of amazing. From the moment we arrived, we were warmly welcomed, and what stood out the most was their truly personalised service. Different staff members knew our names when we visited various facilities, making us feel genuinely valued and at home.
A special shoutout to Adi and Sophia, who went above and beyond to ensure our stay was comfortable and memorable. Their attentiveness, warmth, and professionalism made a real difference, and we truly appreciate their efforts.
The breakfast was exceptional, offering a wide variety of delicious options that were beautifully presented. Every detail was thoughtfully prepared, making it an absolute highlight of our stay.
We also loved the kids' club, which had well-planned activities to keep children entertained. It was clear that a lot of thought had gone into making it a fun and engaging space for families.
The service throughout the hotel was top-notch, reflecting the high standards of DoubleTree by Hilton. Every interaction was met with warmth and a genuine willingness to assist.
If we return to Surabaya, DoubleTree by Hilton will certainly be at the top of our list. Highly recommended!
Guest User
April 4, 2025
every thing all very great. if the swing pool would be bigger will be batter. 😄
sso girl
February 9, 2025
Hotel service is very bad. This is third time I have stayed at this hotel, but was given a low type room. First time I stayed I was given executive, then the second and third were given deluxe. The price paid is same but the quality is reduced
Anonymous User
December 20, 2024
Hotel is strategically located. Breakfast was nice, spread was good. Cookies were delicious. Clean & perfect for a short simple stay in the city.
Guest User
May 20, 2025
The overall experience in the hotel is excellent , the staff is very professional and polite , will recommend the hotel for leisure & business travelers.
AwesomeCrow
May 19, 2025
Located in central Surabaya, walking distance from some shops and restaurants and shopping mall. Also easy to reach other areas with a short taxi ride. Hotel was very clean with an impressive entrance/lobby including a coffee shop. All staff were friendly and helpful. The room itself was very large with large bed, sofa and work desk as well as expected amenities. Food in restaurant was very good and the included breakfast choice offered a great selection of Indonesian and western food. We really enjoyed staying at the hotel
NAJEB
February 8, 2025
Among the best hotel experiences I’ve ever had.
KaiShen4131
January 11, 2025
Convenient area, good to stay, helpful and friendly staff.
Services & Amenities
Most Popular Amenities
Executive Lounge
Multi-Function Room
Restaurant
Sauna
Private parking
Free
Nightclub
Fitness Room
Free
Business Center
Children's Pool
Wi-Fi in Public Areas
Free
Meeting Room
Additional charge
Outdoor swimming pool
Free
Bicycle Rentals
Free
Taxi booking service
Children's Playground
Free
Station Pick-Up Service
Additional charge
Tour/Ticket Service
Car Rental
Café
Bar
Luggage Storage
Free
Kids' Club
24-Hour Front Desk
Multi-Function Room
Restaurant
Fitness Room
Meeting Room
Outdoor swimming pool
Children's Playground
Bar
Kids' Club
Restaurant
Makan Kitchen Restaurant
Style: A la carte, Buffet
Cuisine: Asian, Chinese, Indonesian, International, Sushi
Open for: Breakfast, Lunch, Dinner
Ambience: Family-friendly, Modern
Dining options: Property guests only, Reservations available
Business hours: [Mon - Sun] 06:30-22:00
More Amenities
Internet
Wi-Fi in Public Areas
Free
Outdoor swimming pool
Towels
No restrictions
Opening times
Business hours
Parking
Private (exclusively for guests) is available On-site parking. Reservation not needed.
Private parking
Free
Valet Parking
Transportation
Station Drop-Off Service
Additional charge
Shuttle Bus Service
Free
Bicycle Rentals
Free
Taxi booking service
Station Pick-Up Service
Additional charge
Car Rental
Business Services
Multi-Function Room
Business Center
Meeting Room
Additional charge
Fax/Copying Service
Additional charge
Audio Visual Equipment
Wedding Service
Front Desk Services
Porter/Bellhop
Front Desk Safe
Wake-Up Call
VIP Check-In Service
Tour/Ticket Service
Concierge Service
Express Check-In and Check-Out
Luggage Storage
Free
24-Hour Front Desk
Languages Spoken
Indonesian
Food & Drink
Lobby Bar
Room Service
Halal meals provided
Alcohol-Free Rooms (On Request)
Café
Bar
Public Areas
Executive Floor
Executive Lounge
Elevator
No Smoking in Public Areas
ATM
Gift Shop
Smoking Area
Non-Smoking Floor
Humidifier
Health & Wellness
Sauna
Fitness Room
Free
Public Bath
Free
Activities
Nightclub
Cleaning Services
Laundry Detergent
Dry Cleaning
Additional charge
Laundry Service (On-Site)
Additional charge
Clothes Dryer
Ironing Service
Additional charge
Facilities for Children
Children's Toys
Children's Pool
Children's Desktop Game/ Jigsaw Puzzle
Children's Meals Available
Children's Playground
Free
Kids' Club
Accessibility
Wheelchairs Available On-Site
Braille Signage
Accessible Rooms Available
Safety & Security
Security Personnel
Carbon Monoxide Alarm
First Aid Services
CCTV In Public Areas
Security Alarm
Smoke Detector
Fire Extinguisher
First-Aid Kit
Fire Alarm
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 12:00
Front desk hours: 24/7
If you will arrive outside of check-in hours, contact the property in advance
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.
Fees for extra beds and cribs are not included in the total and must be paid at the hotel.
| Age | Fee |
|---|---|
Children 17 years old and under | IDR 450,000 (approx. NZD 46.30) per person per night |
Breakfast
TypeWestern, Chinese, American, Asian, Continental, Full English/Irish, Gluten-free, Halal
StyleBuffet
Opening hours[Mon - Sun] 06:30-10:00 Open
| Age | Fee |
|---|---|
Adult | Contact property |
Additional breakfast fees are not included in the total and need to be paid at the property.
Deposit Policy
DepositDeposit required
Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. NZD 51.44) is charged.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old
Paying at the Hotel
Property Description
- Opened: 2021
- Number of Rooms: 310
Welcome to the DoubleTree by Hilton Surabaya hotel. Enjoy a location in the heart of the city on Tunjungan Road in the CBD of Surabaya, the commercial, political and cultural center of East Java. We are within walking distance of government offices, Tugu Pahlawan 'Heroes' Square and Tunjungan Plaza, the city’s largest shopping mall.
We look forward to welcoming you with a warm DoubleTree chocolate chip cookie at check-in. Settle into a guest room featuring beautiful city views, WiFi, flat-screen TV, work area, and spacious bathroom with rain shower. Upgrade to an Executive room or suite for more space, spectacular views and exclusive access to the Executive lounge featuring complimentary breakfast, evening snacks and a spacious outdoor terrace.
Enjoy all day dining and authentic Indonesian favorites at Makan Kitchen. Axis: Café & Bar features coffee, creative iced drinks and teas as well as cakes, pastries, sandwiches and snacks. Relax with your favorite cocktail at Bar 22 Rooftop Bar, the most popular bar in town. Take a dip in our outdoor infinity lap pool while the kids play in the children’s pool. Get an invigorating work out in the fitness center before relaxing in the sauna.
We offer the ideal setting for your dream wedding, meeting or conference. Our vast event space can accommodate events for up to 1,000 guests and includes the largest ballroom in central Surabaya, a large exhibition floor, 16 meeting rooms and a 360 degree rooftop meeting room.