DoubleTree by Hilton Surabaya

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1 night

1 room, 2 adults, 0 children

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DoubleTree by Hilton Surabaya

Name: DoubleTree by Hilton Surabaya
Address: Jl. Tunjungan 12, Genteng Subdistrict, 60275 Genteng, Surabaya, East Java, Indonesia, Jl. Tunjungan 12, Genteng, 60275, Indonesia
Price range: From NZD 103
Rating: 4.6

No.1 of Family Hotels in Surabaya

Jl. Tunjungan 12, Genteng Subdistrict, 60275 Genteng, Surabaya, East Java, Indonesia

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We Price Match

Last booked 7 hrs ago

Highlights

Varied breakfast

Free parking

Cozy rooms

Lots to do

Amenities

Outdoor swimming poolFree

Sauna

Executive Lounge

Fitness RoomFree

Private parkingFree

Car Rental

Bar

Nightclub

All amenities

Property Description

Welcome to the DoubleTree by Hilton Surabaya hotel. Enjoy a location in the heart of the city on Tunjungan Road in the CBD of Surabaya, the commercial, political and cultural center of East Java. We are within walking distance of government offices, Tugu Pahlawan 'Heroes' Square and Tunjungan Plaza, the city’s largest shopping mall. We look forward to welcoming you with a warm DoubleTree chocolate chip cookie at check-in. Settle into a guest room featuring beautiful city views, WiFi, flat-screen TV, work area, and spacious bathroom with rain shower. Upgrade to an Executive room or suite for more space, spectacular views and exclusive access to the Executive lounge featuring complimentary breakfast, evening snacks and a spacious outdoor terrace. Enjoy all day dining and authentic Indonesian favorites at Makan Kitchen. Axis: Café & Bar features coffee, creative iced drinks and teas as well as cakes, pastries, sandwiches and snacks. Relax with your favorite cocktail at Bar 22 Rooftop Bar, the most popular bar in town. Take a dip in our outdoor infinity lap pool while the kids play in the children’s pool. Get an invigorating work out in the fitness center before relaxing in the sauna. We offer the ideal setting for your dream wedding, meeting or conference. Our vast event space can accommodate events for up to 1,000 guests and includes the largest ballroom in central Surabaya, a large exhibition floor, 16 meeting rooms and a 360 degree rooftop meeting room.

9.2/10

Great

GRO provided excellent check-in services and assistance. It is a great location, will stay again!

All 401 reviews

Surroundings

Airport: Juanda International Airport

(19.2 km)

Train: Surabaya Pasar Turi Train Station

(1.6 km)

Train: Surabaya Gubeng Train Station

(3.1 km)

Landmarks: Gedung Cak Durasim

(290m)

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Overview

Rooms

Guest Reviews

Services & Amenities

Policies

2 Single bed

35m² | Floor: 10

Has window

Wired Internet (additional charge)

Air conditioning

Private bathroom

Minibar

Shower

Room Details

Check Availability

Corner King Suite

1 King bed

90m² | Floor: 10

Has window

Wired Internet (additional charge)

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

Check Availability

Duplex Suite

1 King bed

102m² | Floor: 2

Has window

Wired Internet (additional charge)

Air conditioning

Private bathroom

Bathtub

Minibar

Room Details

Check Availability

9.2/10

Great

401 reviews

20 guest in a row gave their stay a positive rating.This property hasn't received any negative reviews in the past 4 months.

Cleanliness9.2
Amenities9.1
Location9.3
Service9.1

Average for similar properties in Genteng

Most Mentioned

Review summary

Room Quality and Facilities: Guests appreciated the spacious and clean rooms, comfortable bedding, and modern amenities. The large lobby and complete facilities, including a gym, were also praised.(based on 37 reviews)

C‍H‍I‍ ‍K‍I‍T

July 24, 2025

The hotel is clean and spacious. Very well located in the centre of the city with Jl. Tunjungan just outside of the hotel. The soundproofing is very good that we barely hear any noise from a construction site just beside the hotel. Breakfast is excellent with plenty of food choices and tasty though. Highly recommended.

Y‍v‍i‍e‍ ‍L‍o‍h

July 14, 2025

GRO provided excellent check-in services and assistance. It is a great location, will stay again!

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

July 4, 2025

Very impressive hotel. The hotel staff upgraded our room to executive room, provided us an extra bed and gave three complimentary buffet breakfast. We were very happy with the stay. Location is perfect.Will definitely recommend anyone to stay here.

S‍a‍n‍d‍y‍ ‍H‍a‍r‍y‍o‍n‍o

June 22, 2025

The hotel was good. Its a cozy place and good to bring with a family as well

C‍O‍N‍G‍ ‍P‍H‍U

June 19, 2025

Great hotel for business traveller. Friendly and supportive staffs.

A‍r‍y‍a‍n‍i‍ ‍V‍P

June 9, 2025

One of the best hotel in Surabaya. Best location, best food, best service.

D‍a‍n‍t‍a‍n

March 17, 2025

Our stay at DoubleTree by Hilton Surabaya was nothing short of amazing. From the moment we arrived, we were warmly welcomed, and what stood out the most was their truly personalised service. Different staff members knew our names when we visited various facilities, making us feel genuinely valued and at home. A special shoutout to Adi and Sophia, who went above and beyond to ensure our stay was comfortable and memorable. Their attentiveness, warmth, and professionalism made a real difference, and we truly appreciate their efforts. The breakfast was exceptional, offering a wide variety of delicious options that were beautifully presented. Every detail was thoughtfully prepared, making it an absolute highlight of our stay. We also loved the kids' club, which had well-planned activities to keep children entertained. It was clear that a lot of thought had gone into making it a fun and engaging space for families. The service throughout the hotel was top-notch, reflecting the high standards of DoubleTree by Hilton. Every interaction was met with warmth and a genuine willingness to assist. If we return to Surabaya, DoubleTree by Hilton will certainly be at the top of our list. Highly recommended!

G‍u‍e‍s‍t‍ ‍U‍s‍e‍r

April 4, 2025

every thing all very great. if the swing pool would be bigger will be batter. 😄

Services & Amenities

Property Policies

Check-in and Check-out Times

Check-in: After 14:00

Check-out: Before 12:00

Front desk hours: 24/7

If you will arrive outside of check-in hours, contact the property in advance

Child Policies

Children of all ages are welcome at this property.

Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.

Cots and Extra Beds

For all room types, extra beds can be added. Cot policies vary according to room type. Please refer to the relevant room type policy.

Fees for extra beds and cribs are not included in the total and must be paid at the hotel.

Age	Fee
Children 11 years old and under	Contact property
Children 12 years old and over	IDR 450,000 (approx. NZD 46.11) per person per night

Breakfast

StyleBuffet

Opening hours[Mon - Sun] 06:30-10:00 Open

Age	Fee
Children 5 years old and under	Free
Children 6–11 years old	IDR 125,000 (approx. NZD 12.81) per person
Children 12–17 years old	IDR 250,000 (approx. NZD 25.62) per person
Adult	Buffet:IDR 250,000 (approx. NZD 25.62) per person

Additional breakfast fees are not included in the total and need to be paid at the property.

Deposit Policy

DepositDeposit required

Deposit Collection MethodsA fixed amount of IDR 500,000 (approx. NZD 51.23) is charged.

Pets

Pets are not allowed

Age Requirements

The main guest checking in must be at least 18 years old

Paying at the Hotel

Property Description

Opened: 2021
Number of Rooms: 310

Frequently Asked Questions

What are the check-in and check-out times at DoubleTree by Hilton Surabaya?

The check-in time at DoubleTree by Hilton Surabaya is 14:00 and the check-out time is 12:00.

What amenities and services does DoubleTree by Hilton Surabaya have?

DoubleTree by Hilton Surabaya has the following amenities and services: Shuttle Bus Service.

Does DoubleTree by Hilton Surabaya have a swimming pool?

Yes, DoubleTree by Hilton Surabaya has a pool.

Are pets allowed at DoubleTree by Hilton Surabaya?

Unfortunately, pets are not allowed at DoubleTree by Hilton Surabaya.

How much does it cost to stay at DoubleTree by Hilton Surabaya?

Prices at DoubleTree by Hilton Surabaya are subject to change according to dates, hotel policy, and other factors. To view prices, please search for the dates you wish to stay at the hotel.

Which airport is closest to DoubleTree by Hilton Surabaya?

Juanda International Airport is the closest airport to DoubleTree by Hilton Surabaya, and it is about 38 mins from hotel by car (19.2 km).

What is the cancellation policy for DoubleTree by Hilton Surabaya?

The cancellation policy for DoubleTree by Hilton Surabaya varies depending on the type of room and booking conditions.

About This Property

Nearest Airport	Surabaya Airport
Distance to Airport	24.88KM
Nearest Train Station	Surabaya Pasar Turi Train Station
Distance to Train Station	1.6KM
Average Price From	NZD271
Hotel Star Rating	5