Palazzina B - Contemporary Studio

Let me start with a quick summary... We travelled to Switzerland and Italy through the month of September. This property easily ranked last of all the properties where we stayed during our month-long trip. It all started with the taxi from the train station that could not take us to the pedestrian only location of the property, a taxi we only took because we wanted to avoid the rain falling in Genoa that day. So we got wet anyway and got to pay for a taxi on top of it!!! Then we got to the front door of the property, in a rather dark, deserted location with very unpleasant smells emerging from the street, only to be faced with no response from the doorbell for the Palazzina B - Contemporary Studio. Calls to the phone number provided to us by the property also went unanswered. We then decided to ring another doorbell for the building in an attempt to at least get the front door opened and get out of the rain. We were not able to get the door opened but the lady answering the doorbell agreed to contact the property owner/manager for us. A few minutes later, a rather frazzled lady showed up to open the door informing us she was not expecting us at this time (or the other couple who joined us for that matter during the half hour or so it took us to get some attention). Next, we were taken to the floor where the rooms were actually located. There we were informed of an unspecified problem with the room we had booked and proposed a different room instead. As we were taken to the latter room, our reaction was instantly that it was totally unacceptable to us, and I immediately began to look for alternative accommodation in Genoa. At that point, we were offered a room in a different property a few blocks away, The Seven Residence, which we reluctantly agreed to visit. There, we were showed a newly renovated Deluxe Studio which we found to be consistent with our original expectations and acceptable to us. As it turns out, that accommodation is listed on *********** for about 20% more than the one we originally booked but we were charged the agreed upon price for our original accommodation. The only positive element of this review! Finally, after we left the property, we were informed by *********** that the owner/manager declared us as a No Show at the original property and seeking feedback for that No Show. Presumably, the owner/manager was either attempting to avoid the commission they pay to *********** or avoid the type of review I am hereby providing since *********** prevents reviews for a No Show. Based on our experience, we can only suggest that Genoa has better accommodation worth consideration than Palazzina B - Contemporary Studio. Luc in Canada