The hotel is in a good environment, just beside Lake Geneva, walking across a bridge, across from a commercial street, LV and other brand stores are here. The hotel didn't have breakfast. I asked for 20 Swiss francs. I have to say that the price of Switzerland is the highest in Europe.
I went a day earlier to confirm my stay with the hotel. They couldn't find my booking. I showed them my confirmation on my phone. I was told that they can see my confirmation number but no payment was made by trip.com. They assured me that such has happened before and told me to be on the safe guard book another room as a standby. They assured me that they will not swipe my card until matter is resolved. That assurance made me check in. I kept coming to the front office every now and then and I was told it was resolved. Only on the last night I was told that by Trip.com of the error in the address. In the meantime the hotel had swiped my card. Surprisingly they did not honour the feedbacks I gave to Hotel Montana Geneve and Hotel Montana Zurich. There was no email to apologise for the oversight and delay in handling. I went to the hotel one day earlier to check, they could have attended to it and not confidently putting the blame on trip.com since there has been previous incidents where [ayment was not received.
I thought Hotel Montana group could have handled this matter better. Quite disappointing.
Feel like living in your own home. Although the hotel is not big, it makes you feel at home. A few minutes walk from the hotel to Lake Geneva opposite. There are also several bus stops next to it, and the traffic is very convenient. It is also close to UN and WTO.
65 reviews
9.0/10
Price from
NZD 285
per night
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It's really nice, the best hotel in Europe. The location is excellent. Turn left and you will be near the Geneva Fountain. Turn right and you will find the station. It is very convenient to go to the Palais des Nations and the train station. The breakfast is also very rich. It is worth coming again.
The hotel is very clean and should be newly renovated. Surrealist portrait sculptures in the corridor are a bit scary, and every time you go in and out, you always feel like someone is standing there. The location is also very good, the bridge is the famous street. Next to the hotel is STARBUCKS. Check-in requires 2 single beds, although they are put together, it does not affect the use. There is a free apple every day at the front desk and bananas and oranges on the second floor. The only shortcoming is that the towel that was brought in was taken away by HOUSEKEEPING, and I went to the front desk to complain. I just apologized and said that I would return it to me the next day. I didn’t return it to me when I left the store. The casual, large strips of Europeans can be seen at this time.
Hotel location is very good, out of the train station, but not noisy, the nearby bus is also very convenient, walk to the big fountain for 20 minutes, there are several Chinese restaurants nearby, a little expensive but the taste is not bad, the quality of the bed is general but still clean, air conditioning, and air conditioning is very powerful, Breakfast 15 Swiss francs is fair
The most comfortable hotel on this trip, the front desk originally said that it could be upgraded by 145 Euros. Later, I thought that the original room was also good, but I did n’t upgrade. The bathroom and bedroom are large, and the service is attentive and meticulous, especially for breakfast. We ordered all the dishes, all of which are above the standard level. They are particularly delicious, and they are exquisite. Highly recommended!
Very good hotel worth recommending, the receptionist who received us is a little sister with Asian appearance, very polite to speak Mandarin , and upgraded our room. It is very convenient to open the door by e-mail key according to the elevator. It is a few minutes away from the train station. The nearby supermarkets are not small, the Spanish restaurant in the hotel should not be missed, the taste is very good, but remember to book early!
I love here!!!!!! Will absolutely book this studio again next time in Geneva. Cozy place with easy online checkin. Very clean and staff are helpful. There is a tram to old city just in front of the building, very easy to get around, great!!!!!
70 reviews
9.1/10
Price from
NZD 316
per night
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9.2/10
Very Good
GGuest UserWe liked most of the hotel. The pricing was reasonable and it was in a nice and quiet area in Geneva. We found the beds to be comfy and felt the shower was excellent with a couple of different settings to get some good pressure. We had two twin beds and the room had enough furnishings in it to enjoy but it is just a place to sleep. The room ran a bit warm for us in late October but having the window open helped.
They have a very good breakfast with a good variety of items like Swiss cheese, bacon, cured meats, breads and some good pastries. Coffee, tea and juice is also included and they have a few dispensers in the dining area. Hot water is available here in case you want to make a hot drink and bring it back to your room.
When we visited this hotel there was an internet outage in Vernier so there was no wifi available at the hotel for the duration of our stay and our cellular was blocked. The parking garage was also doing some painting so it was tricky to figure out the parking situation and getting into the parkade because there was no signage. We had issues with the front desk because the staff did not inform us of these known issues while we were checking in and we found it somewhat frustrating but when we inquired about these issues at the front desk the staff that I spoke to was rude, argumentative and condescending while the one lady insisted that they told us during check in but we were simply providing feedback that they did not. We had booked a twin room and a double room for our family but the rooms were mixed around and we didn't figure it out until the next morning and just thought it was what it was.
My wife and I could not help but notice that the staff in the breakfast area only asked people of colour for their breakfast card. Each time we went up to grab something they were asking someone of colour for their card to prove they were ok to dine in the breakfast area and it happened so frequently that it did not seem to be a coincidence. Staff could improve by asking everyone or simply having a front desk before the dining area where people could check in so they do not have to weirdly single people out.
I believe the hotel was charging a 25 CHF fee per day for parking because it is a third party that operates the parkade. They did advise us that we could choose to pay this fee or pay at the machine in the parkade. When we asked about the costs of the parkade the front desk staff nor the parking operator could advise us what the overnight fees would be but someone later shared that we could check the machine when we go to check out and we found a payment schedule and only had to pay 15 CHF overnight. I have attached the payment schedule to this review.
There is not much near this hotel but we felt it was a convenient overnight stay as we drove around Switzerland. We enjoyed some aspects of the hotel but there are definitely some opportunities to improve.
EEmmanuelI was going to arrive late in the evening last night so I wrote the hotel to enquire about transportation from the airport to the hotel. They told me very diligent it and precisely about their shuttle service. When I arrived at the hotel, the desk person, a Swiss gentleman, was extremely hospitable, friendly, authentic, detailed in a good sense, helpful and professional. He also helped me book a taxi for the next day. What a great way to welcome a guest. Really best practice. Lots of desk employees around the world should learn from him!
The room was very nice, all fine. Large enough, and having all amenities.
Excellent lunch at the hotel: very good cuisine.
I needed to leave my luggage at the concierge: they did it all very well.
The only point for improvement: when I left, I asked a lady at the reception, apparently Swiss, to help me get my luggage back and book a taxi for me. She did it but in a cold and distant way. She should go find another job in a different industry. One where she can continue being unfriendly.
BBenny Hon ChungThe hotel is in a central location which is only a few minutes walk from the railway station and the old town where the cathedral and all the big luxury brands can be found. There are a lot of restaurants in its vicinity. The hotel is a bit old but very clean and comfortable. The room is spacious and sound proofing is excellent. The staff are extremely polite, welcoming, and accomodating. It's worth mentioning that the hotel's check in time is 1500 but we were given a room when we arrived at 1210. The gentleman and lady at the reception counter even gave us a city map and took several minutes telling us where to go. The two reception girls in the afternoon also showed us their welcoming smiles every time they saw us. When we called to request to have a kettle the hotel gave us not just a kettle but a whole lot of instant coffee and tea bags. Wow what a surprise to receive such excellent service in a small 4 star hotel! I highly recommend it to all travellers who want to receive exceptional service.
DDoudoulongThe hotel is very close to the airport and convenient to the city, and the location is good. The hotel facilities are average, clean and tidy, but the breakfast is not much, a little worse than other hotels of the same level.
BBee HoonI wanted to express my heartfelt gratitude to the front desk reception Alan Gorfinkel for his exceptional assistance during our recent stay at your hotel. We were struggling to arrange transportation to the airport, and he went above and beyond to help us secure a car. Great staff !
NNur Ayuni JohariRoom was super clean! Hotel was so pretty, they even have a microwave in the room, a coffee machine & a seperate sink for water. Its near to the airport, like not even 5 minutes. Haha. They do have shuttle van to the airport so if you book them, you dont have to worry about your transportation from Geneva Airport to the hotel! Will definitely recommend. 😀
IImranGood decent hotel, but little hard to find the main entrance as it’s too inside the road side.
Well maintained amenities and friendly staff,
Room size not so spacious,
Cleanliness is good.
EEdemonQWe had the balcony room but is only assesible via a spiral stair case... Very hard for lots of luggages, sound proofing is not good as well ammenities are goo as expected if apart hotel ( micro wave, fridge ,stove etc)
CCheerExcellent hostel. Excellent location. 1 min walk to Lake Geneva.
15 mins walk from Train station, or 3 mins tram + 5 mins walk.
Lidl and Pharmacies nearby, along the tram way.
(All public transports are complimentary to visitors)
Free and many-choices breakfast every morning, 5**!
Stayed in a loft of with 4 bunk beds (8ppl), it was spacious, but no curtain. A shared table in the middle of the room.
There is a study room in common area, but open late and close early, I saw people work and study inside.
Only 1 shared toilet and 1 shared bathroom available, may have to line up.
2 huge windows in a room, well ventilated.
1 socket and 1 light at head of bed.
Big locker in room enough for 2 camping bags.
Post-check in big locker for 2 Fr in lobby.
Don’t expect smiley faces from staff, and you will be good.
Cleaners come into the room everyday, so every thing even the toilets are always clean.
Somehow the old wooden floor is noisy when stepping on it.
Self-service laundry was around 10 Fr, I saw no one using it.
Good vibes and chill, people love to chat in restaurants and the room.
GGuest UserLake view room in Geneva, 15 minutes away from Geneva train station, with direct trains to the train station and airport. The hotel provides train tickets during the stay. There is a large supermarket downstairs, and it is a short distance from Leman International School. The picture is the real view outside the window.
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Those who like trying local foods might want to consider staying at
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Many guests care about the quality of the rooms they stay in and want to ensure that their rooms have fresh, clean air.
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