The Woodward - an Oetker Collection Hotel

nice！

This is by far our favourite European hotel. We are already wondering when to return. From the car collecting you from the airport to that final farewell the team are attentive and caring. This time we opted for a Deluxe suite, which had lovely views over the lake. As always some nice amenities. The first day we had breakfast in the bar as we rose a little later than normal, this was a great new offering from our last visit. Breakfast the second day was a little chaotic, however the team really fixed it for us the next day. We took treatments this time too, as we had a little longer in Geneva, they were amazing too. This by far is our go to European hotel.

I felt quite ashame to have this kind of servie in a 5-star hotel in Geneva.... As I arriver, the person at the reception barely said hello and typed on his computer for about a minute before proudly telling my first name....then a second colleague arrived and did the same... They then asked me for my ID, even though I had stayed there before. When I asked why, they said it was their policy to ask for identification for each stay. For information, this is not the case in other five-star hotels in Geneva. I was then driven to my suite: for the price, facing north was not a great surprise. But I was most annoyed at not having my luggage in my room: I had delivered it in the morning, and they had not brought it to the room by 7:00 pm. It then took about half-an hour to bring it. I then ordered room-service. They promised to have it delivered within 20-30 minutes. After 40 minutes, I did a first call, asking when it would arrive. They said 10 minutes. After 15 minutes, I called again, and they said it would arrive soon. It finally took 60'. What is even more interesting it that they bring the (good) food on a fairly high tray. But all the seating options are either a sofa, or a low armchair....therefore very inconvenient to sit! Other than that, the bathroom is very large and nice. The amenities are of good quality. I did not find the sheets and the bed particularly comfortable however. And it was impossible to regulate the temperature on the digital panel (you can move it from -3 to +3, but when putting it on +3 it would stubbornly come back to -3). There was no follow-up on my complaints, which was quite disappointing.

The hallways of the hotel leading to your room are what really wowed me. They are flawless in their finish. Great car and driver picking you up at the train station. Wonderful service and staff. Breakfast in the Resturant was great but room service had many issues on the 3 times we used it. Room looks as new and very clean and I am a very picky guest. It seems like a small private hotel which we loved.