Guest User
May 10, 2023
PLUS: It's main selling point is the location. Situated on the quiet side of General Luna. Best of all is the beach front with a fantastic view of the beach, beautiful garden and well-manicured lawn facing the beach. The cottage I got also has a veranda facing the beach. Room is spacious, clean and airy and airconditioning is good. There's also a mini ref and they have provided ample drinking water supply. The staff I've dealt with are friendly. Appreciate that they have provided an electrical extension inside the room. It's very handy. MINUS: The water dispenser provided in the room doesn't have temperature control. You cannot drink hot water. I'm a coffee drinker, so I just need coffee at certain times of the day. I asked for a kettle and their staff confirmed it by email in my booking. However, there is no kettle in the room and when I asked their staff at the reception, she said it is their policy NOT to provide any to their guests. I'm afraid this is a deal-breaker for me and had I known earlier, I wouldn't have booked their property. Also, their restaurant opens quite late, so even if i want to buy coffee from them before I go out to the tours for the day, it wasn't possible. The staff suggested we go to Shaka Bar in another location if we want to enjoy an early morning breakfast with coffee. However, that defeats the purpose of staying there and it's not advisable to be travelling when one has a tour in a matter of minutes. The room doesn't have a TV. As I'm not really a TV watcher it's fine. What I couldn't accept is that their Wifi is very weak and there's no internet for the most part of the day. It only becomes accessible around midnight and very early in the morning. Most of the time, i had to use the data on my mobile phone for internet. The bathroom is spacious but I think needs renovation work. The water in the faucet takes sometime before it starts flowing. Also, the water from their showers are kinda murky. I saw a cockroach once on the floor. However, i think they anticipated that as they have provided an insect spray in the room. There isn't much kitchen utensils to speak of inside the room. As they open quite late for breakfast, and we need to eat a semblance of breakfast before going on tours for the day, I would have expected for them to provide some plates, a bread knife and spoons and fork. However, there was only one mug, one fork and two drinking glasses. Food in their restaurant is mostly western. Pizza was ok, but the pasta was soggy, not al dente.