Relax17095861455
February 28, 2023
This establishment is scandalous. We had booked a Deluxe Villa type room which costs more than the others for 3 nights. They gave us the worst room in this hotel. One next to the street, super noisy, invaded by mosquitoes! The room is not insulated, doesn't really have a roof, so you can hear the whole street and mosquitoes get in easily. No mosquito net unlike the other rooms, no hot water. We informed the lady at reception of our dissatisfaction and asked for another room but she did not want to move a finger to find a solution and seemed to not care! Finally tells us that she will solve the hot water problem. We had a shower with either cold water or scalding water. 3 horrible nights of being devoured by mosquitoes, with the added bonus of the noise of the tuk-tuks outside and the light coming into the room. The girls who work there are rude, haughty and very unprofessional. There are plenty of other much better hotels all around so run away!
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