Hotel Gasthof Zum Kirchenwirt

I had an incredibly frustrating and disappointing experience at Hotel Gasthof Zum Kirchenwirt during my attempted stay on September 8, 2024. Upon arriving at 7:23 PM, I found the lobby completely unattended, and despite waiting until 8:16 PM, there was no staff available to assist me. Although some keys were left on the desk, none were assigned to me, and multiple attempts to reach the hotel via phone were completely ignored. When an older staff member finally showed up, his dismissive and unwelcoming attitude was incredibly off-putting. After leaving, I was falsely accused of dishonesty by my booking agent, based on misleading claims made by the hotel. Thankfully, I have Google location history proof confirming my presence at the hotel, which refutes these baseless accusations. This entire ordeal has left me feeling frustrated, disappointed, and undervalued as a customer. I understand the terms of my non-refundable booking, but given the hotel's complete failure to provide even basic service, I strongly believe a refund should have been issued. I've since contacted my credit card company to dispute the charges. I urge fellow travelers to think twice before booking here—poor service and baseless accusations are not worth the hassle.

I am loving my stay here! I booked a package and I was welcomed with a large beer. What a way to start my mini vacations! And who would have known sweets were waiting for me in the room? My room is big and comfortable. I have a desk where I could work. The beds are also very comfortable. Everything was spotless! Dinner was delicious and abundant. The waiter was also very caring and made sure everything was perfect. The sauna area is great! It was empty when I got there, so had a lovely and relaxing time. Nice decoration, steam sauna, dry sauna, infrared sauna, solarium, jacuzzi… 👏👏👏 Having breakfast at the moment! So much to taste, everything looks fresh and delicious! The views? Superb! Surrounded by nature and tall mountains! I am delighted by the view from my room, and I enjoy it more when sitting outside my balcony ☺️ Lovely hotel. Would definitely recommend it and come back! I am in love with the decoration, the carved wood roofs. Everything is very clean, and once again: people have been great since the moment I made the reservation inquiry! The people are very friendly and caring. Though my German isn’t the best, they made everything possible to make me feel comfortable and welcomed. With regards to the location: this is great too! 4 blocks away from the train station. And 7 stops away from Salzburg. Thank you to the personnel from the hotel for their excellent work and dedication! 🙏🏻

Really nice hotel.... old but well maintained, clean and cosy. Really nice and welcoming staff. The whole area is packed with great nature experiences, so a trip to Gasthof Zum Kirchenwirt is definitely a good idea. Fantastic mattresses.