Guest User
January 7, 2024
BE CAREFUL WITH THIS HOTEL!!! The first thing is to tell Booking to investigate how the facilities are because the descriptions do not match what is offered. They don't turn on the heating, being on the street at -5° degrees below 0. The rooms were freezing, that was inhumane, I had to leave there because I couldn't be in there. I notified Booking 5 times about the conditions in the room. that we were, they said that it had to take 24 hours for it to be resolved and hours passed and there was no solution in this regard. In the description it said that they had a kitchen, which is not true, they have it in another building facing the street 300 meters away. You have to move around and that is very uncomfortable. Everything is very dirty, they barely clean the bathrooms, very unpleasant when you enter and find yourself with the cup full of dirt and odors. They don't give you towels, you have to pay for them. And the most important thing of all is when making a reservation, be VERY CAREFUL ⚠️. They duplicated my reservation, they forced me to pay for it. They scam you by saying that your card is not valid, so that you can make another reservation. That's what happened to me. They sent me an email telling me that the card was not valid and when I thought it wasn't It works, you try again."THERE IS THE TRAP"⚠️ I made the reservation again and they told me that I had two reservations and I had to pay for them. They took a fortune out of my account!!!!!400€ for two nights . WARNING TO GUESTS TO BE VERY CAREFUL WITH THIS KIND OF SCAM, and the descriptions on this site do not match what they offer. It gets very cold, the beds are very uncomfortable. I hope they do a search of this property and take action on the matter.
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