Popular Gatlinburg 4-star Hotels

So first off let me say that this hotel is still an ok place to stay. I would however also say that by charging 300+ a night for a room you have certain expectations, and those were not met this trip. From the outside, the hotel was lovely as always. The lobby seemed clean but had a few minor issues, and the furniture seemed like it could use a refresh. So my initial impression was favorable. We got to the room and at first glance, things seemed ok, but when you started looking around that's when the issues started. First, the chair had a fabric piping that was half torn off. The carpet seemed to be really worn in spots and could have used a cleaning. The shower had a patch job that looked like someone with no experience slapped calk around the edge of the shower and the drain; it was seriously an eyesore. Then when my daughter went to take a bath she told us it looked like something black was on the walls. Sure enough, there was something black on the wall. I am no mold expert, but it appeared to be black mold although I have no way of confirming that. Then we went to look at the beds before we got in and one bed had a blood spot on the mattress cover that lined up perfectly with the mattress itself so I know that no one even attempted to clean it; all they did was slap a clean fitted sheet on the bed. The mattresses on the beds are so bad that my wife and I woke up with sore backs every morning; I never used to have a problem with their beds in the past so I can only assume that the mattresses are in need of replacing. Also on the balcony when the HVAC unit is running it sounds like you are sitting next to a jet engine. I have stayed at this hotel at least 5 times in the past and do not remember the HVAC being so loud on the balcony. Also, they claim to be short-staffed on housekeeping so they only offer room cleanings once every 3 days during your stay. That means if you need towels, toilet paper, or the trash taken out you have to call them which is not great for what you are paying for this room; I can see every other day, but seriously every 3 days is ridiculous! The hot tub had tiles missing and water was leaking through the opening of the backer board which I cannot imagine is good for the hot tub. Also on all 4 nights of our stay, it looked like the hot tub got cleaned 1 time. When you are charging 300-500 a night for a ”standard room” depending on the time of year you have expectations that things will be taken care of, and that your room will be clean and well-kept. I used to pay 150-200 a night for this hotel and the hotel was immaculate, so clearly someone is taking the money and not reinvesting in the property. I stay here to escape the bad experiences that I've had at other Gatlinburg hotels, and that used to work until this trip. I really hope they reinvest in this property and gut all the rooms to do a complete makeover because otherwise there is no way this hotel is worth the price they are charging current

I really wanted to love this place. The location is perfect to quickly get to the attractions in Gatlinburg without fighting traffic and the views are incredible. The food from vista grille is surprisingly delicious for hotel food and the welcome cookie was so good. The front desk staff and restaurant staff are the best. So polite and friendly each and every time. But this place is busy. It is a convention center and there was an event every day during our stay. There is not ample parking to accommodate a packed hotel during peak season and daily events. Allowing guests to park in the fire lane seems like a major safety issue. The rooms are a decent size however, the beds are not great unless you like sleeping on a worn out extra firm mattress. The rooms also need a deep cleaning. I understand that there is a quick turnover between guests but these rooms haven’t had a good cleaning in years. There was hair left behind from a previous guest in the bathroom and years of dust behind the couch. For almost $300/night, I expected more.

With a stay at Westgate Smoky Mountain Resort & Water Park in Gatlinburg, you'll be a 1-minute drive from Wild Bear Falls Indoor Water Park and 7 minutes from Great Smoky Mountains National Park. This family-friendly hotel is 8.6 mi (13.8 km) from Dollywood and 2.3 mi (3.6 km) from Ripley's Aquarium of the Smokies.Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and a water park (surcharge). Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.Satisfy your appetite at one of the hotel's 3 restaurants. Wrap up your day with a drink at the bar/lounge. Cooked-to-order breakfasts are served on weekdays from 8:00 AM to 11:00 AM and on weekends from 9:00 AM to 11:00 AM for a fee.Featured amenities include a business center, express check-out, and a 24-hour front desk. RV/bus/truck parking is available onsite.Stay in one of 250 guestrooms featuring flat-screen televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and washing machines.

With a stay at this cabin in Gatlinburg, you'll be within a 5-minute drive of Anakeesta and Ripley's Aquarium of the Smokies. This cabin is 2.2 mi (3.5 km) from Great Smoky Mountains National Park and 11.3 mi (18.2 km) from Dollywood.Free self parking is available onsite.Make yourself comfortable in this cabin, which features a fireplace. There's a private balcony or patio. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Conveniences include a microwave and a coffee/tea maker.

With a stay at this vacation home, you'll be centrally located in Gatlinburg, within a 5-minute drive of Great Smoky Mountains National Park and Ober Gatlinburg Ski Resort and Amusement Park. This vacation home is 11.8 mi (18.9 km) from Dollywood and 3.2 mi (5.1 km) from Ripley's Aquarium of the Smokies.This smoke-free vacation home offers a foosball table.Free self parking is available onsite.Make yourself comfortable in your air-conditioned vacation home, featuring a microwave and a flat-screen TV. There's a private furnished balcony. Complimentary wireless internet access is available to keep you connected. The bathroom has a bathtub or shower and a bidet.

When you stay at this cabin in Gatlinburg, you'll be near the beach, within a 10-minute drive of Great Smoky Mountains National Park and Anakeesta. This cabin is 11.4 mi (18.4 km) from Dollywood and 2.1 mi (3.4 km) from Ripley's Aquarium of the Smokies.Take advantage of recreation opportunities such as a spa tub, or other amenities including an arcade/game room and barbecue grills.Free self parking is available onsite.Treat yourself to a stay in this individually decorated cabin, which features a fireplace. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Complimentary wireless internet access is available to keep you connected. Conveniences include a microwave and a coffee/tea maker.

When you stay at this chalet in Gatlinburg, you'll be in the mountains, within a 10-minute drive of Anakeesta and Ripley's Aquarium of the Smokies. This luxury chalet is 4.8 mi (7.7 km) from Great Smoky Mountains National Park and 11.5 mi (18.5 km) from Island at Pigeon Forge.Take advantage of recreation opportunities including a spa tub and a sauna. Additional features at this chalet include complimentary wireless internet access, a picnic area, and gas grills.Free self parking is available onsite.There's a private furnished balcony/patio. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. A 70-inch flat-screen television with cable programming provides entertainment, while complimentary wireless internet access keeps you connected. A private bathroom has a jetted bathtub and designer toiletries. Conveniences include a desk and a microwave.

Located in Gatlinburg, this cabin is in a shopping district, within a 15-minute drive of Bent Creek Golf Club and Little Pigeon River. This cabin is 10.3 mi (16.6 km) from Great Smoky Mountains National Park and 13.4 mi (21.6 km) from Ripley's Aquarium of the Smokies.Enjoy recreational amenities such as an outdoor pool and a spa tub.Free self parking is available onsite.Treat yourself to a stay in this individually decorated cabin, which features a fireplace. There's a private furnished balcony/patio. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment.

When you stay at this cabin in Gatlinburg, you'll be near the beach and 5 minutes by car from Bent Creek Golf Club. This cabin is 9.7 mi (15.6 km) from Great Smoky Mountains National Park and 12.9 mi (20.7 km) from Ripley's Aquarium of the Smokies.Free self parking is available onsite.Treat yourself to a stay in this individually decorated cabin, which features a fireplace. There's a private balcony. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Complimentary wireless internet access is available to keep you connected.

When you stay at this vacation home in Gatlinburg, you'll be in the mountains, within a 10-minute drive of Anakeesta and Ripley's Aquarium of the Smokies. This luxury vacation home is 4.7 mi (7.6 km) from Great Smoky Mountains National Park and 11.5 mi (18.5 km) from Island at Pigeon Forge.Take advantage of recreation opportunities such as a spa tub, or other amenities including a picnic area and gas grills.Free self parking is available onsite.Treat yourself to a stay in this individually decorated vacation home, which features a fireplace and a flat-screen TV. There's a private furnished balcony/patio. A kitchen is outfitted with a refrigerator, an oven, and a stovetop. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. A private bathroom has a jetted bathtub and designer toiletries.