Guest User
September 8, 2024
The hotel looked derelict from the outside. The door was locked so we couldn't get it. I called customer services to ask someone to let me in. The very nice member of staff was losing the battle. Inside was worse than the outside! The room smelt of urine and cigarettes. There was thick black gooey stuff on the bedroon carpet and black mould in the bathroom. We explained that we couldn't stay there. Customer services, on the phone, agreed to cancel the booking. As I had given my bank details they still charged me, I will now have to fight to get my money back.