Holiday Inn Express Charlotte West - Gastonia

I really didn't like much. It was inconvenient and difficult to find. It did appear to be freshly painted and the clerk at the desk said it was being renovated... well they have a long way to go. The room we had booked was small and oddly laid out so I didn't have much room to lay out suitcases but perhaps I should have paid more attention to description. However, we discovered the toilet was stopped up and since it was late there was no maintenance personnel to fix. The clerk offered a plunger, but sorry that's not my job. She did "clean" up the only other room available and put in fresh towels, made a bed. I give her credit for trying to be accommodating but she forgot to take the trash and food in the refrigerator. I soon learned why the room was available. First, the TV remote was not working (a minor issue) and I had to manually operate it but then I discovered that the carpet was wet in front of the air conditioner/heating unit and the window left open to help dry it (it was cold outside). The bracket holding the shampoo and conditioner in the bathroom was broken. The new clerk on the desk in the morning had no clue about what had happened the night before and made no indication that we could get some compensation for our trouble and/or some discount for the poor condition of the premises.

The room was very clean and comfortable. Because there are renovations going on there are some areas that are waiting to be done. The breakfast was excellent!

Front desk staff was great. Made friends with us and the kids and were happy to see each other all weekend. Breakfast was good. Room was clean. Pool was warm. Everyone we interacted with was very helpful and friendly.

Staff smoking right beside the sign that says no smoking on property, 1 of the rooms I killed 2 bugs, the ceiling was chipping in both rooms with what looked like mildew, their were stains on the couches and chairs

My stay was a short stay but a nice stay. I brought the new year in at a church service and didn’t want to travel back home late. Desk clerk was very nice and checked me in early.

We had stayed at the same hotel chain in Outerbanks for Thanksgiving, and it was great, so without giving much thought, decided on choosing Holiday Inn Express. However, although it was Christmas Eve day, we arrived at almost 2 but were made to wait until 3 for the check in. I understand that’s the check in time but sometimes if they have the room they would just check us in. They gave us a room which was filthy, with both live and dead bugs in it, visible ones and a whole bunch. We took a picture and showed it at the front desk, they moved us to another room immediately. In the second room, the toilet paper was half way gone and the bathroom light barely lit. We told this to the receptionist because we couldn’t see a thing and we also needed more paper, they changed us to another room again. The last room had the same amount of toilet paper but at least had a better light. The staff was nice but didn’t do much other than move sus around to help. It wasn’t a nice experience. We were going to stay for three night but two were more than enough. Now we are waiting for the reimbursement of the third night, hopefully it will be done on the time promised.

The bed covers was very hard to get under so that I could get comfortable. And the blinds over the windows were very hard to close. Other than that everything else was great and the breakfast was at the top of the chart.

Bad. Condition of property is poor, especially sink and tub plumbing. Tub not clean. No stopper in sink. Shower valve didn't hold a position, literally moving itself to a too hot setting repeatedly. Refrigerator froze solid everything we put in it, even though it didn't have a freezing compartment. Oddly, the breakfast was very good.

A little tricky getting to it but worth it. The staff was very pleasant and helpful.