Home2 Suites by Hilton Garden Grove Anaheim

Can cook is great, nice place to waiting for the planes, outlet is near by!

Good stayed, will suggest families and friends to stay again.

Breakfast hot food options is out of the ordinary and bad. More expensive but not better than other options I could’ve stayed at for less

Would not recommend. Weak Water Pressure, equipment not working (bathroom vent and facility washer/dryer), and $20 a night to park your vehicle on property. We are a family of five that checked in on Sunday and we checked out on Friday , and I had to call several times to get housekeeping to grab the trash and towels. It is noted that there are several flyers throughout the hotel that states that housekeeping will service the room every other day of the guests stay. This did not happen in our case, I was even told that we should pull our own trash and place in the hallway due to housekeeping leaving for the day at the time of the call. Our room was finally serviced on Thursday after several phone calls and a staff member claiming that housekeeping reported we denied service twice. I asked for the camera footage of housekeeping coming to our room (which never happened ) but I was told that she did not have the authority to review footage. Out of order signs on washer/dryer and we were directed to a laundry facility down the street. We stayed on the 5th floor and for some reason it was extremely humid and muggy in the hallways. I called to report feedback to Home2 Suites on Monday of our stay and was advised that the hotel manager was going to reach out . I never received a call or a message from the hotel manager to discuss our feedback. In fact during our stay we witnessed several guests report their unhappiness with the hotel and their amenities.

This place is very unprofessional. We didn’t receive a call or email saying our room was unable due to a “maintenance issue.” until we arrived there. Keep in mind we came from like a 3 hour road trip. We arrived at the hotel after being tired of being with family and we have kids with us. We arrive to a room that wasn’t even a suite. It only had one small bed. I had previously purchased a room 2 weeks in advance with 2 beds and a sofa which is a suite. They charged me for this and gave me a completely different room. Even when we complained and said it wasn’t the right room we were transferred to a “suite” but it still had only one bed. It also completely smelled like ****. We have kids and elderly people with us. The front said all we can do is “spray air freshener” to help the smell?? This is unacceptable . It was already late at night. We all just wanted to sleep. We couldn’t get a different hotel, and we were told the only way to get a refund was if we left somewhere else. This is so stupid.

10/10 recommend Hotel was amazing it is in a little bit of a weird location but not too bad. We did experience a rough situation with parking but they ended up accommodating us for it so it worked out we loved everything about the stay and definitely will come back and stay