Vienna International Hotel (Gaozhou)

The room was clean and tidy, with no peculiar smell. The air conditioner was very powerful, and it was too cold even if it was turned on at 31 degrees 🥶! The mattress is very clean, the softness is on the hard side, the wardrobe has an extra quilt, and the TV has free channels. If you want to watch other things, you need a membership. The hot water is always available, and it doesn’t get less hot in the middle of the night like other places! The service was very warm and thoughtful, and they also introduced local specialties! and nearby attractions, the hotel is also equipped with a robot to deliver express There are two charging locations in the parking lot, which is very important for me who drives a new energy vehicle. I don’t need a place to charge. There is a Chinese restaurant on the third floor of the hotel. The vinegar chicken feet are very delicious and the local corn is very soft!

I visited Gaozhou during the New Year and stayed at the Vienna International Hotel. The hotel facilities are good and the service is also very good. After checking in at around 4 o'clock, I went out to eat. When I came back, I found that the room had a bit of a smell. I reported it to the front desk and immediately helped change the room. The attitude was very good. Happy New Year. It's more than 300 yuan. The usual house price is more than 200 yuan, which is very cost-effective!

The front desk actually asked me how much I paid for the reservation. Is there no training?

This is my first time staying in a hotel and encountering such a weird thing. The room was booked through Ctrip. When I got there, the hotel front desk said there were no more rooms, and there was only one room left for sale in the store. Online orders were not supported. I didn’t know why it was still available on Ctrip’s software, and they even belittled the second room. The three parties said they were unreliable and asked us to cancel the order, saying they were wrong. Because it was past 2 a.m. when we checked in that day. I was late, sleepy, and busy with work the next day. Just when she was about to book what she called her last room on the spot, another customer came who also booked online. At the same time, the old customer who received her WeChat message from the front desk asked her if she had a room with a double bed. She said at the time that she would ask others to wait for a while while she was still busy and would call him back (it wasn’t because she was in a dark state of mind. If she was really gone, would she ask others to wait for a while and call him back later?) After hanging up the phone, she told me that The order is ready, I have seen it, and she can help me check in (I seriously suspect that she is afraid that she will continue to talk too much with me and delay her performance). Actually, the hotel can't offer online promotions, so they don't want to do it. They said they don't have a room and they want to upgrade. Members will receive discounts when staying at the hotel in the future. This is simply deceiving consumers and wasting each other's time. At the same time, I would like to say that the attitude of this waiter is seriously bad, which affects the entire stay experience.

服務熱情，環境好，是住過最好的維也納，早餐也很豐富，吃完早餐還可以再空中花園散散步，呼吸新鮮空氣。性價比很高，房間衞生乾淨，停車方便。推薦

服務很好，當時定了大床，一家人，還是想住雙床，主動幫我換了房型，房間空間挺大的，衞生也很乾凈。