Guest User
December 2, 2021
There are so many bad things about this hotel that I don’t know how to describe it. First of all, give one star to Ctrip. As a gold diamond customer of Ctrip, the so-called gold and diamond rights are not guaranteed at all during this stay. On the day of check-in, the hotel had expected to know that the so-called basic settings were unavailable, including hot water, electrical appliances, and oxygen supply, but the hotel did not announce it on the platform, and Ctrip did not have any supervision measures. After arriving at the store, the power cut began at 9 pm. Hot water and all electrical appliances were unavailable. At 3 o'clock in the morning, there was altitude sickness such as lack of oxygen. At 5 o'clock in the morning, I couldn't stand it, so I ran down to the front desk to ask the hotel staff for help (the phone could not be connected during the period), but such a big There is no one on duty in the hotel! Later, I found the matchmaker through Ctrip, and then all the plans fell through. The hotel exempted the room fee for the next day at our request (we couldn't move on), and there was no hot water and no oxygen supply system. Later, I contacted Ctrip and asked for the second day The one-day room fee was exempted, and Ctrip only exempted half of it, and did not impose any penalty on the hotel's behavior. As a consumer, I am a gold diamond customer of Ctrip. When the hotel cannot provide infrastructure, and caused physical damage Unwell, according to the law, the responsibility of the platform can be pursued, but Ctrip's attitude (later the complaint supervisor came forward) and its irresponsibility cannot be guaranteed at all. Bad review for this service! !
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