Gudauri Inn

The room was very old and bore also was not good. They gave view which showed garbage and litter stating this is mountain view

Awesome stay in Gudauri Inn, its a cozy hotel.

Nice and clean hotel , restaurant and rooms . Location is convenient near the ski area and restaurants. Room is functional and comfortable with some having spectacular views from the balcony. Need to specifically ask for these rooms. The pain points of our stay - the room heating is not well designed, it ends up making the room too dry and gave us a sleepless night. We figured it out the second night and slept better. The breakfast and dinner buffet seemed almost the same in the cold buffet section. The tea/coffee maker in the room doesn’t have milk powder or creamer. One could only have black coffee.

First and foremost, I want to reiterate that this establishment falls far short of being classified as a 4-star property; it is more accurately described as a 2-star lodge. Aside from its location, there are no positive aspects to mention about this property. On our first day at the hotel in Georgia, Mr. Mesho assisted us with our luggage. However, when I informed him that he could leave, he seemed to be expecting a tip and proceeded to repeatedly shout "yes, please" in an attempt to annoy us. It is regrettable that individuals like Mr. Mesho contribute to perpetuating stereotypes about Georgia and its hospitality. I strongly advise against choosing this hotel, as the lighting in the rooms and washroom is extremely poor, making it unsuitable for makeup and hair styling. Furthermore, the pool table and foosball table lack necessary equipment, as the hotel informed us that some guests had lost it and they had failed to replace it. In addition to these issues, the breakfast is subpar with limited options for vegetarians, and to exacerbate matters, there is no toaster available for the bread. Overall, if you wish to ruin your vacation, I recommend avoiding this lodge managed by impolite individuals.

I stayed at the Gudauri Inn, a four-star hotel in Georgia, on February 26, 2024. The hotel is located in a nice area, close to the ski resort and other attractions. The rooms were clean, comfortable, and well-equipped. However, I had a disappointing experience with the reception manager, who was rude and unprofessional. She had a bad attitude from the beginning and did not handle my complaint properly. I ordered three margherita pizzas from the hotel restaurant, but one of them had a burnt base and was inedible. I returned it, but they refused to replace it or refund me because the kitchen was closed. The next morning, I asked the reception manager about it, but she was sarcastic and dismissive. She said, “Sorry, your pizza was burnt and we could not do anything about it.” I felt insulted and frustrated by her response. The rest of the restaurant staff were friendly and helpful, but the reception manager ruined my impression of the hotel. I think she needs to improve her customer service skills and learn how to deal with complaints in a respectful and professional manner. Overall, I would rate the hotel 1 out of 5 stars. It has a lot of potential, but it needs to work on its management and communication. I hope they can address these issues and provide a better service to their guests in the future.

Worst hotel & staff.. Rooms are too small.. At reception that lady was very rude & worst. She don't have capability to handle customers.. Food was very pathetic & worst.. Staff was not properly trained. Worst service I have ever seen in my life. There is no zero rating otherwise will select Zero only..

The staff are very unfriendly, they never smile to the guest and have a lot of attitude and bad energy, they don’t speak English properly and very difficult to work with, dealing with the guest as if they are begging not paying, the location is amazing and the hotel premises are fine, however the employees don’t know anything about hospitality.

We checked in at the hotel on the 1st of Jan, the receptionist told us that since they are fully booked they don’t have any bell boys to help. The breakfast spread was very minimal and they didn’t take any special requests for eggs or anything as we had kids along. Even the items in the spread (boiled eggs) were not available as per the guests present; things that got over were not refilled. Bread, eggs, jams, all things were available in minimum quantities The next day we asked them to change a duvet as it was stained; the receptionist made a HUGE issue about it infront of so many other guests that it’s a rule we don’t change, we will charge u and all that; and after the humiliation that we faced they finally understood its a matter of daily life and they changed it . Also, we asked the restaurant staff about placing a dinner order at about 8.45 pm and they said they can’t take any orders Definitely not a place where the guest’s comfort and experience is taken as top priority.