This is in no way eligible for a 4 * hotel. We as a family of 6 with 2 senior citizens and 2 kids checked in last week. Firstly the travel agent who booked our hotel cheated us as we explicitly asked for a 4 and above star premium hotel but when we entered the reception said you will get a normal room with no view. We thought its mistake of our agent so we took it but this room ended up next to reception. 1. The whole time the noise was so much that we were waiting on when we will check out from the place. 2. The food and the staff there are very rude - We are from south India and we needed curd and there was no provision. First day they said they will give and gave a tiny bowl which was not even good enough for 1 person. The staff who serves at the restaurant shows a lot of difference, with some customers they behave as if they will move mountains for them but with us they were very rude and there is no basic courtesy they showed. 3. My son who is just 7 was eating with his hand and the one of the staff lady comes and says "spoon se khaaya karo bacha" - Who the hell is she to dictate my child on whether to eat with spoon or hand. 4. One day by mistake one glass in the room fell down and broke, we went to reception to tell them that it broke. Just one glass which is used to drink water, their first response is not about arranging someone to clean it but they wanted to tell us we will be charging for it. I have not seen such cheapo people and they call themselves 4 * and the cost for that 1 glass was Rs. 250 that they charged. 5. Room size is so small and we were 2 adults and 2 kids and after luggage there was no place to even move and the bathrooms are worst, you take bath and the whole water will fall in to dustbin and wet the paper towel because thats all the place is This hotel is very very far away from Gangtok which makes it even worse. Please don't be cheated.