Guest User
June 23, 2024
Horrible Experience at Kempinski Tel Aviv I had the most horrendous experience at the Kempinski Tel Aviv, and I strongly advise anyone considering staying here to think twice. During my stay, an intruder was able to enter the hotel premises and physically attack several guests, including myself. The situation was terrifying and could have been much worse if not for the intervention of some brave guests. When we reported the incident to the hotel's security personnel, we were met with shocking indifference. The security guard not only refused to take our concerns seriously but also demeaned and disrespected us. His dismissive attitude was both infuriating and alarming, given the gravity of the situation. To add insult to injury, when we approached the hotel management expecting a swift and appropriate response, we were instead met with hostility. Rather than addressing the serious breach of security and ensuring our safety, the management chose to evict us from the hotel. This response was not only unprofessional but downright disgraceful. The lack of security, the appalling treatment by the security staff, and the hotel's decision to evict the victims rather than rectify the situation highlight a profound failure in their duty of care towards guests. I cannot stress enough how unsafe and unwelcome I felt during my stay at Kempinski Tel Aviv. If you value your safety, dignity, and expect even a basic level of customer service, avoid this hotel at all costs. This experience was a stark reminder that even the most prestigious names can hide serious flaws in their operations. I hope this review serves as a warning to others and prompts the hotel to reassess their security measures and staff training urgently.