Relais Villa Bianca

I stayed here after my first walk from san miniato on the via francigena. The property itself is gorgeous as well as the rooms, super nice, no complaints around that or the breakfast. EXTREMELY DISSAPOINTED IN THE SERVICE 1) They list reception hours as 4-7 pm and 7-10 am , I did not see one receptionist the entire time. There was a wedding party but that is no excuse to just ignore the rest of your guests 2) when i arrived after 7 hours of walking, my bag was sitting outside in the rain with a key to let myself into the property. Again, not acceptable. This was during service hours and even though there was a wedding you should hire more staff 3) I had an included dinner , supposed to be in the resto for an authentic Tuscan experience, they sent me to a pizzarea off property. And i had to call to figure out where i would be going to dinner , they did not provide that info upon check in as there was no check in . 4) the next morning again there was no one at reception and I just had to leave my bag and hope it made it. Again, the property + rooms were nice but if I wanted to stay in an appartment I would book Air B and B, you need to provide the service you advertise Part of staying in a hotel is , you know, having a receptionist I have never experienced that before

Without a doubt one of the finest property I stayed in recent times. I visit Nainital almost every year but this time it was amazing and view from our room was sublime. Upon arrival we were welcomed by the staff . Hospitality was awesome. The atmosphere was serene . Food was delicious and was cooked fresh . The joy of beauty was eternal happiness. A stunning location Unparalleled services Outstanding decor and amenities Affordable Highly recommend