Park House Hotel

Service Quality: Most guests found the staff to be warm, attentive, and professional, with particular praise for the dining room, valet, and housekeeping teams. Some highlighted 'old-school charm' and personalized service as standout features.

Great location to walk to all the sights in Galway. Friendly staff. Large and comfortable executive rooms. Decor in main guest areas is dated or maybe light oak paneling is still a thing in some places. But it’s clean and comfortable. They had wonderful live music. You can’t beat an Irish band doing Wagon Wheel. Absolutely loved the entertainment provided.

The Park Hotel in Galway is a busy understaffed hotel, physically the hotel is way dated...like 1970's vintage. The first floor layout is odd, broken up in small spaces and offers a crowded feel. We reserved a suit on the 1st floor which again was poorly laid out, large but tons of wasted space. There were two safe in the entry closest but the larger older one was obviously from another era, broken but rather than pull it out, they just left it here and put a newer one on top of it. This is how the whole place felt. The topper was that the bathroom ceiling rained large and voluminous paint chips on to the shower and bathroom floor. I mean in volume. Clearly this shower above had been leaking for years but no one fixed anything. Presumably there was lead in the fallen paint chips but we didn't stick around to test them out. The first morning we decided we had seen enough, and then came the torture of getting out of there with our next two nights payment. At first the clerk said they had no rooms. We said , "fine. We are checking out", Suddenly he then found replacement rooms but by then the damage was done. He had tried to bluff us. He then argued with us about getting a refund for the next 2 nights that we had pre-paid. It took a raised voice and stronger language to get a manager to waive off their 24 advanced cancellation notice. The other couple with us needed a walk in shower as my pal had a knee job recently. Their website pictures showed a walk in shower but that is not what they put our friends into. It was a bathtub with a shower in it...which he couldn't use. The hotel offered no alternative, no upgrade. They got their refund too after some direct talk. The Park Hotel location is good. But it needs to be 100% torn down and rebuilt to modern specifications. The dining room feels like a room from the Shining. Horrible experience.