Guest User
November 21, 2023
I wished I had checked reviews prior to selecting this hotel. I have stayed at Country Inn and Suites before and this was definitely the worst experience ever. My daughter and I checked in on a Friday night. Upon walking into the room we were assigned to, there was a roach crawling on the wall, a spider crawling on the bed, the top covers needed to be replaced, and the bathroom sink had not been cleaned. As we headed out to our event, we asked to be switched to another room and we were told all of the rooms are the same. When we returned from our event, we went upstairs to grab our things and left. No one was at the desk when we left, so we called as we drove back home to let them know we left. I tried reaching out again the next day using the email on the business card and it bounced back. It is Tuesday and I just found out that the manager stated no refund. So, I had to resolve with Choice Hotels. Please note, the generic responses to our reviews are not helpful unless something is actually being done to improve the experience of customers.