18 Faces with Free Drop Off to Galle Fort by TukTuk

Guests appreciate the lovely small pool with natural beauty and friendly, helpful staff providing excellent service. However, no specific disadvantages were mentioned in the reviews.

The hotel is definitely worth the price you pay. We stayed there in December. The staff are great, they look very young but there if you need anything. The hotel also has a great free tuk tuk service to Galle Fort, which is where the main area is, restaurants, Fort, cricket ground. It also had a nice pool.

Comment: When I arrived at the 18 Faces Hotel and saw my room I was overwhelmed with sadness,I couldn't stay here, the floor was filthy the bathroom was totally unacceptable, run down not clean at all. This might be acceptable for a backpacker I'm more mature in years I need cleanliness and comfort The bathroom. As you can see needs a full overhaul. I picked this hotel based on the customer reviews,. I couldn't change rooms because they did not have any. My daughter already asked them to clean the floor before I arrived but it still looks filthy.. Perhaps the pictures on the website are from when the building first opened. I tried to negotiate and get a refund, I wanted to go someone else. I was told if I cancel I lose all my money because I did not give 24 hours' notice and i had already paid in advance, something which I will never do again How can you expect someone to stay in a place where they are not happy. I was so tired i wanted to just stay one night because i had no choice and leave the hotel the next day, they refused to give me a refund, I was told you can stay or go but will not be getting any money back. This was management, the staff that actually did all the hard work were very friendly attentive, and helpful always smiling. The manager would not even give me some of the money back i paid £329.00 for 3 nights, Ive done a short video but was unable to load.