3H Hotel Rodadero Santa Marta

It had never happened to me that I had to change hotels because of so much displeasure. I hate how a hotel works, but I don't want it to happen to another guest. I am a traveler who adapts to accommodation as long as it is what it has offered. The hotel excuses itself by saying that it is a new hotel but it has too many flaws and shortcomings. IT CANNOT BE CALLED A 4 STAR HOTEL. LUCKY IT HAS 2. It shouldn't have started working if it didn't have the minimum things of a 4 star hotel. We paid more for a room with a sea view. Which is a joke, because you only see buildings and only a tiny piece of sea. It claims to be on the beachfront and is 400 meters from it. IT DOES NOT HAVE HOT WATER There is no telephone to communicate with reception There are no lamps on the nightstands There are no indications or escape routes The stained walls There is no minibar They do not leave a bottle of water A closet that is an iron with four hangers so you have to leave your things scattered everywhere A single chair, so if you are accompanied you have to sit on the floor A lot of noise both outside and in the hallway, and it is not airtight so you hear what people are talking all the time A card (key ) on the handwritten door Super basic breakfast. If you arrive at 8 or 9 am you get leftovers. There is no trash can in the room There is no hairdryer The WiFi does not reach it is only in common areas They offer you a flat TV in the room but what's the point if it has 2 channels and there is no WiFi signal in the room and if you are a foreigner and have not bought data is of no use to you, you have to listen to how the people in the hallways and outside talk and shout. At breakfast you see many little birds waiting to eat the leftovers and the glass and tables have a lot of poop on them, so if you don't Nothing is perfect for you but if you are a little fussy like me it is hard to eat with that "landscape" The pool was under maintenance WE RENTED 2 NIGHTS AND I ONLY SPENT ONE NIGHT I ASKED FOR MY REFUND AND THEY ONLY RETURNED TO ME HALF OF THE NIGHT THAT I HAD REMAINING. Many of the comments on ********** say that their experience at this hotel was excellent but I think they must be whitewashed. You have to complain when there are so many points that don't satisfy you. Don't let them be fooled, and let the hotel fix everything it owes.

Excellent hotel, the attention of the staff, the facilities and the food stand out. It is worth it every time you come to Santa Marta. Congratulations for the concept so well created in a city with so much hotel competition, here every peso paid is well invested. 👍🏻