Guest User
February 16, 2024
I booked three rooms for two nights. The sewer in one of the bathrooms was extremely smelly. I couldn't sleep for one night. The next day, I asked to cancel the smelly room, but they were only willing to refund one night. In the end, Ctrip refunded me the room fee for the other night. What's hateful is that they let guests stay in the room even though they knew the sewer was smelly. They even sold it to other guests the next day without repairing it. At 11:14 pm the next day, the fire alarm went off, but no one cared. I made two calls to the front desk to ask for someone to check. After more than ten minutes, a sleepy uncle came and reset the alarm. After I repeatedly asked to check whether there was a fire, he symbolically went around the corridor of the guest room. Let me ask, if there is a fire, who will guarantee the lives of so many guests? I strongly condemn the hotel's practice of only caring about making money and not the safety of customers! It is recommended that Ctrip cancel its cooperation with its hotel and not recommend it on the platform.
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