Guest User
February 12, 2024
The hotel has an excellent location, just a 1-minute walk to Fuzhou Station. I originally planned to take the high-speed train at 7 o'clock the next morning, so I stayed here for one night. However, at 10 o'clock in the evening, I found that the core inside the quilt was caked, so I asked the front desk to send a new one. The front desk was busy doing other things, and by 10:30, it didn't come. I had no choice but to contact Ctrip customer service for coordination. After more than 20 minutes of supervision, Ctrip delivered it at almost 11 o'clock. Fortunately, Ctrip handled the matter in a timely manner and did not affect sleep, travel and mood. The hotel should pay more attention next time
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